Collections Agent
2 weeks ago
Collections Agent
Stoke
£19k up to £22k earning potential
Full Time Permanent Opportunity
Immediate interviews available
March Starts
If you’re looking for a challenging but rewarding role in a fast growing, fast paced company, then we have the position for you
Working for a company that prides itself on looking after its valued team members, empowered by passion and ambition to provide a professional collection solutions.
If you possess customer service skills, friendly & have a passion to succeed, then we’d love to hear from you Become part of our successful growing contact centre.
The Role
Due to expansion our client is looking for customer focused individuals to support with inbound and outbound calling you will provide professional support. Providing debt guidance to our customers always ensuring you find the best and fair solution for them.Including helping customers to pay off their debts, to resolving complex enquiries.
Your customer service skills, confidence in being able to problem solve and personal resilience will be essential in maintaining our expectations of exceptional levels of service. Your active listening skills and negotiation techniques will ensure that theright outcome is achieved for both our customer and for our clients every time.
To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.
Skills and Attributes
To demonstrate drive and enthusiasm
Able to project a positive and friendly attitude
Ability to listen effectively and communicate clearly over the telephone
Being organised and able to juggle multiple tasks
Experience in a customer facing role ideally in a telephony-based environment
Have GCSE Maths and English grades A-C or equivalent
In Return
A great working environment and place to work
Up to 33 days holiday (including bank holidays)
Pension contributions
Employee awards, incentives and events
Employee Assistant Programme
Long service awards
Based within a short walk from Stoke city centre and the train station
Free onsite parking
The Hours
Full Time Hours - Various Options.Please see below
Fixed hours of 5 days over 6
Monday to Friday 8am - 4.30pm
Saturday 8am - 5.30pm
OR
Rotational shift pattern between 8am - 8pm
Monday to Friday ONLY
OR
Monday to Friday 8:00am - 5:30pm
Occasional Saturdays with a fixed lieu day
Saturdays of 8:30am - 1:00pm
OR
Monday to Friday 9:30am - 7:00pm
Occasional Saturdays with a fixed lieu day
Saturdays of 8:30am - 1:00pm
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