Lease in Life Services Expert

5 months ago


Reading, United Kingdom Hewlett Packard Full time

**Job Overview**:
You will take accountability for ensuring a positive sales and Finance Partner experience. You will support your fellow E2E Lease Enablement colleague teams with a proper alignment of each Financial Partners’ capabilities.

You will be routinely expected to exercise independent judgment in developing methods, techniques, and criteria for achieving objectives.

**Key Responsibilities**:

- Respond to Customer request and In life events impacting leasing (care center HP?)
- Manage all contract changes, extensions, buyouts, fleet flex, early termination, during the initial contractual period.
- Ensure correct internal and Financial Partner approvals are in place for any change during the life of the lease.
- Ensure systems are updated accordingly.
- Manage contract updates with the Financial Partner during the life of the lease
- Reporting any change to the Financial partner
- Updating records to ensure correct billing and payments for any in life change to the contract

**Experience Required**:

- 3+ years of experience in leasing operations, IT equipment leasing experience is a plus.
- Understanding of End to End leasing operational procedures
- Proficiency In handling lease documentation
- Customer Services/Support in a Leasing Operations environment
- Proficiency in managing working relationships in a highly structured and complex organization.
- Good communication skills
- Ability to coordinate efforts across teams.

**Operational Excellence**:
Test, execute & maintain the end-to-end regional leasing process in the areas assigned

Regularly review relevant metrics and industry best practices to enhance the efficiency and accuracy of leasing operations within the region.

**Compliance and Regulations**:
Guarantee adherence to regional leasing laws, regulations, and standards.

Keep abreast of regional market trends and regulatory changes impacting leasing operations.

**Team Collaboration**:
Positively collaborate with your team peers and Manager to foster a culture of excellence, innovation, continuous improvement, and outstanding customer service.

**Financial Management**:
Cost Reduction: Implementing strategies to reduce operational costs, enhance profitability & drive a better Sales, Customer and Finance Partner experience.

**Stakeholder Engagement**:
Work closely with internal stakeholders (such as finance, legal, sales) to ensure leasing operations delivers against regional business objectives.

Ensure process & tool related continuous feedback loops in place with the relevant leasing process design team

**Technology and Innovation**:
Ensure the technological solutions in the Region are optimised to improve leasing processes and customer experiences within the region.

Encourage innovative practices in leasing operations to maintain competitiveness in the regional market.

The Regional Lease Operations Lease in life services Expert, plays a crucial role in enhancing operational efficiency, ensuring compliance, building a high-performing team, and driving financial growth and innovation in the organization. This role materially contributes to the organization’s overall success and sustainability in the regional market.



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