Customer Service Executive

6 months ago

Yate, United Kingdom Graphic Packaging International - Bristol Full time

Graphic Packaging International has a rich and dynamic history in Europe. We are a leader in packaging design and innovation, serving hundreds of the worlds most recognised brands. You have probably purchased food, beverages or other consumer products sold in our packaging. Our converting facility in Bristol has been a longstanding and successful supplier of folding cartons for the international beverage markets since 1946. We provide innovative packaging solutions across a range of cartons to meet our customer needs. As one of the world’s largest manufacturers of folding cartons, unbleached paperboard, coated recycled board, microwave packaging and machinery, we continue to set new standards for our industry. We are always looking ahead to help our customers meet changing consumer demands and their business goals.

we are currently going through a large business expansion and are moving to Yate

**REPORTS TO**

Customer Service Manager

**LIAISES WITH**

All Departments

**JOB PURPOSE**

The Customer Account Executive will deliver a first-class service to our customers. Having close interaction with production/operations to ensure the business always provides a high level of customer service.

**SPECIFIC RESPONSIBILITIES**
- Ensure that procedures within the department are followed.
- To ensure and maintain the departments targets and KPI’s are achieved.
- Always maintain a professional manner.
- Provide information in a concise and timely manner, to both customers and account administrator.
- Work closely with the external accounts manager to meet customer needs and expectations.
- Process new enquiries and NPD briefs. Track prices and samples to adhere to customer deadlines.
- Review cap loading and advise customers of current lead times and advise of any issues regarding due dates
- Vendor Management - Manage customer stock levels through VMI and forecasting
- Liaise with retail team regarding retailer launches
- Submit repro charges to customer to gain PO/advise of invoicing
- Submit & gain approval on artworks
- Manage customer board reserve levels in conjunction with the external representative.
- Co-ordinate customer press passes
- Recommend potential improvements to Customer Services Manager
- Regular contact with Customers and visits as required
- Identify training needs and communicate
- Communicate with internal departments to ensure customer requests are met
- Strive to exceed customer expectations
- Grow product knowledge both through regular product training and from working alongside the Customer Service Manager

**GENERAL RESPONSIBILITIES**

**MANAGEMENT**

None

**SUPERVISORY**

None

**BUDGETARY**

None

**HEALTH & SAFETY**

General

**CUSTOMERS**

Internal/External

**3RD PARTIES**

Auditors as required

**SKILLS/QUALS**
- Excellent customer facing skills
- First class telephone manner and communication skills both written and verbal.
- Highly organised
- An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
- Ability to work under pressure to deliver a high standard of service
- Able to multitask - Essential
- Self-Motivated and the ability to motivate others
- Process relevant information quickly and easily
- Attention to detail and take pride in your work
- Excellent organisational and time management skills, with the ability to prioritise
- Able to work in a fast-paced environment - FMCG preferred
- Strong commercial awareness and business acumen
- Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
- Ability to identify opportunities for process improvements

**INTERPERSONAL SKILLS**
- Highly responsible, reliable, and flexible with a strong work ethic
- Ability to work in a highly pressurised environment
- Able to effectively prioritise and adapt to a varied and changeable workload
- Punctual, presentable and with good attendance
- Reliable
- Sense of urgency
- Energy and drive
- Analytical thinking
- Results focussed
- Positive attitude and commitment
- Ability to establish and maintain effective working relationships
- Ability to influence others and generate new ideas
- Effective problem-solving and decision making
- Forward thinking, innovative and able to see the ‘bigger picture’

**Health & Safety**
- Every member of staff must acquaint themselves with the rules governing health and safety within the Organisation and in addition ensure the following:

- Report any faulty or hazardous fixtures, fittings, furniture or equipment.
- Do not attempt to repair faulty electrical equipment.
- Report all accidents involving injury to their manager or team leader immediately and ensure all details are recorded on a First Aid and Accident investigation Report
- Keep all areas free of obstructions, including Fire exits, Fire equipment and Evacuation routes.
- Observe all rules and procedures relating to evacuation of premises during an emergency.
- Ensure the work area is ke

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