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Customer Services Acccount Executive

7 months ago

Yate, United Kingdom WestRock Full time

**Position highlight**: the job holder is responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins and profit opportunities.

**How you will impact WestRock**:

- Proactive account management
- Manage day to day customer orders and liaise between the customer and all internal departments
- Management of customer stocks through order processing
- Responding to pricing and estimating enquiries from existing customers
- Report monthly KPIs to customers and line manager
- Working closely with all internal departments

**What you need to succeed**:

- Dynamic attitude to scheduling processes and stakeholder communication.
- Taking an even-handed approach in all interactions to achieve the best possible outcomes.
- A perpetual zest for improvement.
- Be accountable and always make sure you are always setting the best example to your colleagues.
- An agent for change, who is driven, proactive, adaptable, and flexible.
- When completing tasks before you pass to the colleague who is dealing with the next step “Think have I done everything I can to help that person”

**What we offer**:

- Corporate culture based on integrity, respect, accountability and excellence
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where sustainability is of the utmost importance

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law

Work Location: In person