Customer Service Advisor

3 weeks ago

Bath, United Kingdom AWD Recruitment Limited Full time

Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative who has a polite and professional telephone manner with good administration and communication skills is required for well-established company based in Bath, Somerset.

**SALARY**: £25,000 - £28,000 per annum + Commission + Benefits

**LOCATION**: Hybrid Working from Home and the Office in Bath, Somerset

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu)

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative who has a polite and professional telephone manner with good administration and communication skills.

As the Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative you will assume responsibility for a range of tasks, from providing product information and order updates to booking installations with the primary goal of resolving issues on the first attempt.

DUTIES

Your duties as a Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative will include:
Taking ownership of a wide array of tasks, ranging from providing product information and order updates to addressing complaints, with the constant aim of achieving resolution on the initial attempt

Enhancing customer satisfaction by seeing a customer query through to its resolution

Scheduling installations, explaining the process thoroughly, and addressing any queries

Renewing contracts while ensuring that customers are fully informed about the actions taken

Engaging in problem-solving and contributing to the enhancement of operational processes within the team and across the broader business

Collaborating with colleagues by sharing information and updating our knowledge management systems

Undertaking any additional reasonable duties as necessary to ensure all our customers receive an exceptional experience

CANDIDATE REQUIREMENTS

Demonstrable experience gained in a high volume B2C customer service centre

Experience in handling and owning complaints through to resolution and to timescales

Good working knowledge of Microsoft Office, G-Suite, and Google Analytics

Ability to simplify complex topics and communicate them clearly with customers

Confident and professional verbal and written communication

Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries

Empathetic and able to relate to a wide-ranging demographic

Flexible approach and ability to meet deadlines

Desire to learn and takes initiative to develop professionally

Excellent time management skills

Positive can-do attitude

**BENEFITS**:
Life insurance

Health care options

Competitive pension scheme

Hybrid working

25 days holiday plus bank holidays

Great opportunities for career development

Onsite parking

Casual dress

Commission scheme

Attractive employee referral scheme

HOW TO APPLY

**JOB REF**: AWDO-P12092 n

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Bath, Somerset. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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