Welfare Advice Officer
2 weeks ago
**Marks Consulting Partners are currently looking for a Welfare Advice Officer to work with one of our Housing Association clients in Berkshire.**
**What the job will be doing**
- To provide a welfare advice and financial inclusion service across all housing services and contracts.
- To support tenancy sustainment by enabling customers to manage their rent accounts and avoid eviction, alongside the prevention of wider personal debts and income maximisation
- To work with the Income Team to ensure all services are delivered in a way that is customer focussed, efficient and meets our contractual targets and requirements
- To deal effectively with all welfare benefit queries including representing residents at review, appeal and tribunal level where required
- Develop and maintain positive links with external partner agencies (DWP, JCP, LA’s, support agencies) to strengthen partnership working and explore opportunities to provide additional support options to residents
- Contribute to internal and external reporting as required
- Work in partnership with other organisations to ensure financial inclusion activities are targeted to residents
- Work with the Housing Management teams to carry out pre-tenancy affordability checks for prospective tenants
- Identify any residents in need of specialist money advice and refer to external partner agencies including Step Change
**What you will need**
- Delivery of contract targets
- Increase in income collection performance
- Reduction in rent arrears
- Reduce financial exclusion
- Desirable: Professional housing or welfare rights qualification
- 2-3 years working experience of working in a welfare advice service within a local authority or housing association or advice agency
**How to Apply**
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. We do not advertise all of our vacanciesso please give us a call and register with us to be notified of all suitable roles.
**Industry**
Housing
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