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Outbound Customer Accounts Specialist

4 weeks ago

Croydon, United Kingdom Reed Business Support Full time

We are recruiting on behalf of one of the largest Housing Associations who are looking for Temporary **Customer Accounts Specialists** to join their team in Croydon for initially 3 months with the potential to be extended

Hours 8.30 -5pm

Office based with the potential to work on a hybrid basis after the 1st month of training.

Duties of the **Customer Specialist roles**
- To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
- To manage the direct debits process
- To undertake administration duties relating to customer accounts
- To undertake the collection of debts in accordance with collection policies and procedures, working with otherstaff to collectively meet objectives
- Undertake any other duties and responsibilities of an equivalent nature as required
- To ensure compliance with the company's Equality & Diversity, Health & Safety policies and general Data Protection Regulations

**Experience Required:**
- Previous outbound **call centre/Contact Centre Experience**.
- Strong numeracy, literacy and communication skills with a minimum pass in Mathematics and English at GCSE level or equivalent
- Be an excellent communicator when managing customer queries using the most appropriate method of communication, to ensure you provide an excellent customer focused service
- To consistently work with integrity, professionalism, empathy and consideration
- Experience of dealing with customers in a pressurised environment and using positive negotiation skills to reach mutually acceptable outcomes
- Be an excellent communicator, politely & professionally deal with customer queries using the most appropriate method of communication

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