Customer Support Representative

7 months ago


Croydon, United Kingdom Fernovo Full time

**We are invited you to join a winning team**

Fernovo is a FinTech company, backed by institutional investors. Our aim is to revolutionize the short-term credit market. The company was established 7 years ago and has been growing at unprecedented rates ever since. We provide a dynamic and challenging work environment to those who willing to be part of a quality team.

The company is regulated by the FCA (Financial Conduct Authority).

As the face of Fernovo for our customers, you will be expected to build and maintain excellent customer rapport and call customers to chase payment of outstanding loan balances. This will involve the negotiation of affordable payment plans with individual customers and the processing of card payments using our online lending system. You will always be expected to follow all company policies and procedures when carrying out your role.

Our office is at 2 minutes walk from East Croydon Station. Work is mainly from home, one day per week in the office.

**Summary of responsibilities**
- Receive incoming calls and make outbound calls to chase overdue loan balances and/or answer general customer account queries.
- Negotiation of affordable payment plans for customers and correctly set these agreements using an online lending system.
- Accurate processing of collection letters to overdue customers to garner customer engagement.
- Liaise with Debt Management Firms acting on behalf of customers who are in financial difficulty to agree and process affordable payment plans.
- Accurate recording of all relevant data in the system to ensure that there is a logical flow for the collection process for each customer.
- Always adhere to FCA requirements on debt collection activities and in line with internal policies and procedures.

**Skills and experience**
- Proven experience in customer support-related role
- Fast learner
- Excellent written and verbal communication skills.
- Must have a "can-do" attitude, able to work from home.
- Attentive to detail.
- Ability to listen, empathize and negotiate with customers effectively to achieve targets whilst strictly maintaining Treating Customer Fairly (TCF) values and adherence to internal compliance policies and procedures.
- Familiar with CRM system, MS Office, etc.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



  • Croydon, United Kingdom M E DUFFELL LTD Full time

    Role: Customer Sales Representative Location: Croydon - Remote working and office based 60:40 Starting Salary: £24,000 to £26,000 Company: Duffells Job type: Permanent Duffells is the market leader in the supply of security products to our trade customers. We’ve been established for over 60 years, but we don’t ever want to stand still. Our growth and...


  • Croydon, Greater London, United Kingdom Tesco Partners Full time

    Customer Service RepresentativeWe are seeking a skilled and enthusiastic CUSTOMER SERVICE REPRESENTATIVE to join our team in Croydon. As a Tesco Delivery Driver, you will be the face of our company, providing exceptional customer service and ensuring that every customer leaves satisfied.Key SkillsTo succeed in this role, you will need:A full UK driving...


  • Croydon, Greater London, United Kingdom Lloyd Recruitment - Epsom Full time

    Job Title: Customer Service RepresentativeWe are seeking a talented Customer Service Representative to join our Lloyd Recruitment - Epsom team in Redhill, Surrey.Salary: £30,000 - £35,000 per annumLocation: Redhill, SurreyAbout the Role:In this exciting opportunity, you will be responsible for providing exceptional customer service, resolving issues...


  • Croydon, Greater London, United Kingdom Natterbox Limited Full time

    We are seeking a highly skilled Customer Experience Representative to join our Natterbox team. As a key member of our support team, you will be the first point of contact for customers and will play a critical role in ensuring timely and effective resolution of customer issues.About the RoleYou will be responsible for troubleshooting Hosted PBX, Mobile, and...


  • Croydon, United Kingdom Accord Resourcing Full time

    **HGV Customer Service Representative is needed.** **£29 000 per annum + Bonus** **Croydon** Our client, Truck and Bus provider, is seeking for Customer Service Representative to join their team in Croydon. **Role**: Customer Service Representative **Salary**: £29 000 per annum + Bonus **Hours**: rotating shift Monday to Friday **Location**:...


  • Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Croydon is looking for dedicated and enthusiastic individuals to fill Customer Service Representative roles. As a vital member of our team, you'll be responsible for providing outstanding customer service and supporting our operational objectives.Key Responsibilities:Engage with customers, responding to their needs and...


  • Croydon, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Croydon, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...


  • Croydon, Greater London, United Kingdom FOOT LOCKER Full time

    Role DescriptionAs a Customer Experience Representative, you will play a critical role in creating memorable shopping experiences for our customers. Your passion for athletic products, combined with your excellent communication skills, will make you an asset to our team.Key ResponsibilitiesDevelop strong relationships with customers, understanding their...


  • Croydon, United Kingdom Tech Connected Full time

    **Join Our Team: Customer Service Representative** Are you ready to embark on a fulfilling career journey in the vibrant heart of Croydon? Join us as a Customer Service Representative and become an integral part of our team committed to providing exceptional service to our valued customers! - Location: Dynamic Croydon - Experience the Pulse of South...


  • Croydon, Greater London, United Kingdom Stark Danmark AS Full time

    We are seeking a talented Customer Service Representative to join our team at Jewson, a leading building materials distributor in Northern Europe. This role will be based in Northern Europe and will involve working with customers to understand their needs and provide proactive advice and solutions to deliver the best experience possible.The ideal candidate...


  • Croydon, United Kingdom Fernovo Full time

    **We are invited you to join a winning team!** Fernovo is a FinTech company, backed by institutional investors. Our aim is to revolutionize the short-term credit market. The company was established 7 years ago and has been growing at unprecedented rates ever since. We provide a dynamic and challenging work environment to those who willing to be part of a...


  • Croydon, Greater London, United Kingdom Red Recruits Full time

    Red Recruits is a leading recruitment agency, and we are currently seeking a highly motivated Customer Service Representative to join our team in Croydon. The successful candidate will be responsible for handling payments and shipping documents, as well as providing exceptional customer service.The role offers a competitive salary of £25,000 - £30,000 per...


  • Croydon, Greater London, United Kingdom Grafton Group Full time

    Job OverviewGrafton Group is seeking a highly motivated and customer-focused CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our sales team, you will provide excellent customer service, process transactions, and maximize sales opportunities.This role is perfect for someone who enjoys working in a fast-paced environment, is comfortable...


  • Croydon, Greater London, United Kingdom Institute of the Motor Industry. limited Full time

    Position Summary:The Institute of the Motor Industry. limited is currently hiring for a Customer Service Representative - Automotive position in Croydon. This role requires a skilled professional who can connect customers with our business while delivering exceptional service and support.Key Responsibilities:Manage customer relationships...


  • Croydon, Greater London, United Kingdom Premier Estates Limited Full time

    Premier Estates Limited is seeking a highly skilled Customer Service Representative to join our team at Saffron Square in Croydon. As a key member of our concierge team, you will be responsible for delivering exceptional customer service to our residents.Job SummaryWe are looking for an individual who is passionate about providing outstanding customer...


  • Croydon, United Kingdom Simply Lunch Full time

    An exciting opportunity has arisen as part of a rapidly developing convenience food-to-go manufacturer due to the fast organic growth of the business. The company is a private family-owned food-to-go manufacturer in London supplying retail clients and foodservice operators with a range of chilled ready to eat products. As part of a busy Commercial Team we...


  • Croydon, United Kingdom Simply Lunch Full time

    An exciting opportunity has arisen as part of a rapidly developing convenience food-to-go manufacturer due to the fast organic growth of the business. The company is a private family-owned food-to-go manufacturer in London supplying retail clients and foodservice operators with a range of chilled ready to eat products. As part of a busy Commercial Team we...


  • Croydon, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Retail Customer Service Representative, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Croydon, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Greet and assist customers with product selection.Operate the cash register and handle...


  • Croydon, Greater London, United Kingdom Love Success Recruitment Full time

    Love Success Recruitment is seeking an enthusiastic Customer Service Representative to join their team in London. This is a fantastic opportunity to work with a reputable company and make a real difference in people's lives.Job Overview:The successful candidate will be responsible for handling visa application procedures, providing information and guidance...


  • Croydon, Greater London, United Kingdom SLS Recruitment Full time

    Sales and Marketing Role in London This exciting opportunity requires a sales professional to join our team in London.You will be responsible for representing clients at events within the city, using your excellent communication and interpersonal skills to build strong relationships.No prior experience is necessary, as comprehensive training and coaching...