Customer Accounts Specialist

2 weeks ago


Croydon, Greater London, United Kingdom Reed Business Support Full time
We are recruiting on behalf of one of the largest Housing Associations who are looking for Temporary
Customer Accounts Specialists to join their team in Croydon for initially 3 months with the potential to be extended

Hours pm

Office based with the potential to work on a hybrid basis after the 1st month of training.

Duties of the
Customer Specialist roles

  • To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
  • To manage the direct debits process
  • To undertake administration duties relating to customer accounts
  • To undertake the collection of debts in accordance with collection policies and procedures, working with otherstaff to collectively meet objectives
  • Undertake any other duties and responsibilities of an equivalent nature as required
  • To ensure compliance with the company's Equality & Diversity, Health & Safety policies and general Data Protection Regulations

Experience Required:

  • Previous outbound
    call centre/Contact Centre Experience.
  • Strong numeracy, literacy and communication skills with a minimum pass in Mathematics and English at GCSE level or equivalent
  • Be an excellent communicator when managing customer queries using the most appropriate method of communication, to ensure you provide an excellent customer focused service
  • To consistently work with integrity, professionalism, empathy and consideration
  • Experience of dealing with customers in a pressurised environment and using positive negotiation skills to reach mutually acceptable outcomes
  • Be an excellent communicator, politely & professionally deal with customer queries using the most appropriate method of communication


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