Senior Benefit Specialist

3 weeks ago

London, United Kingdom nCino Full time

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

The Senior Benefit Specialist is an integral member of our global benefits team, you will be joining nCino at an exciting time and be a part of our continued expansion to global markets. Our benefits team supports over 1,500 employees in 9 countries across the globe. You will own, advise, support and deliver benefit programs and packages, including Retirement, Health & Welfare programs/projects and Wellness initiatives. We are an innovative software company that is searching for an energetic HR superstar who wants to “pave the way” creating new benefits where we are a start-up whilst enjoying the benefits of an established public company. Day-to-day, your role may entail anything from orienting new hires to their benefits, partnering with brokers, working with current employees on leaves, or participating in global market expansions. Most projects will include collaborating with global people operations, payroll, and operations/finance colleagues along the way

Essential Functions
- Provides advanced knowledge and guidance in the implementation and administration of benefit plans, programs, and services, to include absence and pension benefits
- Monitors the daily management of benefit programs, regulatory compliance, and contract suppliers to ensure integration and alignment with company philosophy and strategic priorities
- Proactively identifies and analyzes key issues to determine optimal solutions and make recommendations
- Provides input on benefit programs to ensure integration and alignment with company philosophies
- Manages multiple carriers, ensuring vendors and carriers are aligned with benefit program objectives and provide appropriate service levels to employees
- Audits vendor bills to ensure accuracy; reconciles vendor error reports, prepares invoices and presents bills for payment
- Partners with brokers, vendors, and community resources to execute on a workplace wellbeing strategy that will result in improving the health and resiliency of the employee population
- Represents Benefits in cross-functional team settings. Coordinates with key stakeholders for the development and implementation of systems and processes which support benefit projects and initiatives globally
- Facilitates the administration of leave programs, such as medical and parental, in accordance with applicable gov laws and company policies, to include consulting with employees and advising manager and Employee Relations on status of leave
- Escalates complex leaves and employee accommodation requests to Global Benefits Manager and/or Employee Relations team
- Ensures the timely and accurate calculation of payroll deductions through updated benefits coordination, and coordination of statutory payments with government agencies as needed
- Responds timely to employee inquiries related to health and wellness benefits, time off and medical absences, and pay discrepancies related to benefit deductions
- Serves as a coach to peers and team members and acts as a resource for escalated issues of an unusual nature
- Analyze current and future business requirements and determine necessary hardware and software requirements to meet data management needs
- Ensures integrity of HR databases and provide HRIS system support to end users

**Requirements**:

- 4+ years’ experience with progressive responsibility
- Experience managing and administering benefit and retirement programs*
- 3+ years of experience/ proficiency in UK Benefits administration
- Knowledge of applicable country employment laws and ability to research where needed
- Tech savvy with experience in HCM systems and Office suite, or similar software
- Demonstrates a strong team focus and willingness to collaborate, contribute and take on responsibilities to drive team success
- Proficient with data entry
- Robust consultative and problem-solving mindset
- Highly skilled at improving processes and using technology to enhance efficiency
- Ability to handle responsibilities independently, while exercising good judgment in problem-solving and keeping stakeholders adequately informed
- Excellent written and verbal communication skills with a passion for gold standard customer service
- Ability to maintain the utmost level of confidentiality due to the sensitivity of the work in this department.

Preferred Qualifications:

- Software industry experience
- Workday HRIS experience
- Start-up experience and leading larger teams through change
- Experience implementing and/or supporting international benefit policies
- Salesforce experience
- Proficient in writing and speaking multiple languages; English, as well as French, Spanish, German
- If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino._

nCino provides equal employment opportunities to all employees and applicants for employment

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