HR Shared Services Advisor

2 weeks ago


Crick Industrial Estate, United Kingdom City Plumbing Full time

#BelongWithUs
Come and join us as a people focused and talented HR Shared Services Advisor and be part of a hugely successful and friendly People and Culture team.
The Role:
As an HR Shared Services Advisor, you will be responsible for supporting the business in all HR, Payroll, Reward and System queries.The HR Shared Services Advisor will provide first class advice and service to all colleagues across the Highbourne Group.AsHR Shared Services Advisor your expertise will be vital in ensuring our colleagues have a primary point of contact & resolution support in everything they need
Key Responsibilities
Provide a high level of customer service to our colleagues, continuously looking for opportunities to improve the service and people experience provided
Take ownership of people queries, engage with relevant departments to ensure a comprehensive response is provided back to the employee in an easy to understand manner
Adapt communication style to the needs of the audience and look for opportunities to coach our colleagues to improve their capability and confidence
Professionally deal with confidential information and discuss sensitive issues confidentially; adhere to data protection legislation
This role is a hybrid opportunity with travel to our Head Office in Crick, Northampton
You:
You’ll live and breathe our Customer First ethos, with an innovative and agile approach to problem solving.You’ll enjoy working collaboratively with the wider HR team and you’ll be committed to acting with integrity and honesty in everything you do.
Skills and competencies
Experience in providing Colleague and Customer support services
Resolving front line queries
Handling difficult conversations
Influencing
Problem solving
Managing stakeholders
Adaptable to change & conflicting priorities
Workload prioritisation
Computer literate
Good written & verbal communication skills
Tenacious and excellent approach to customer service
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career We’re proud of our reputation for selling qualityplumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
Bonus
Discounts, savings and cash back at numerous retailers
Savings on driving lessons, phone bills, gym memberships as well as further benefits
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self
And more
BelongWithUs



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