Housing Options Team Leader Ymca

3 months ago

London, United Kingdom Zetec Services Limited Full time

**Job Context**:
YMCA is an independent charity that is affiliated to the YMCA movement. We work across some of London's most deprived boroughs in Islington, Harringay, Tower Hamlets, Newham, Barnet and Hackney as well as the City of London. Over 600,000 young people call our area of London home.

The housing project currently provides short term temporary accommodation for single homeless vulnerable young people aged 18 to 35 from a variety of backgrounds including: offending, mental health, domestic violence and alcohol & drug abuse. The accommodation project is open 24/7 - 365 days a year.

**Job Purpose**:
The aim of this post is to provide a direct housing and support needs service to vulnerable young people aged 16-35. This post will assist young people to move on to independent living by providing quality information, advice and guidance service providing benefit support to prevent rent arrears or build up arrears, budgeting and life skills support, thus embedding a psychological informed environment. This post requires close working with a range of agencies such as Floating Support, Housing Services, Housing Benefits and Children Services.

**1.** **Duties and Responsibilities**

**Housing Management**
- To take the lead of the day-to-day operation of the site and ensure that the site is operating at a consistently high standard.
- Ensure the Housing Options Officers are keeping Inform database up to date and that key work sessions are happening in line with KPIs and outcome star.
- Produce comprehensive rotas that appropriately staff the service with a balance of colleague wellbeing and working time directive.
- Oversee and ensure the implementation of the Quality Assessment Framework to best practice standards
- To contribute and support the development and reviewing of housing policies, processes, and procedures to ensure the effective running of the housing projects.
- Deliver our Vision, Mission and Values through quarterly plans detailing specific objectives, activities and anticipated outcomes in line with our housing models.
- Ensure that we are adhering to contract requirements with our partners/stakeholders.
- To be responsible for incidents, safeguarding and complaint management and report in line with YLCAN London City and North policies and procedures, ensuring all incidents and complaints are investigated and sanctions are given when appropriate.
- To oversee the evictions and abandonments procedure and review in line with housing legislation and best practice.
- To manage the YLCAN’s Housing stock to a high standard and ensure that repairs are actioned in accordance with set targets and standards and take corrective action where repairs are not carried out or below standard
- To ensure your teams are carrying out pre-void inspections, reporting void works and conducting risk assessments and move in criteria assessments.
- Inspire the team and initiate a creative, innovative, and person-centred approach to working with young people that aligns with our commitment with creating a Phycological informed environment.
- Ensure the team can offer advice and guidance to residents on their welfare entitlements.
- Ensure the team supports residents in sustaining their license agreement.
- Ensure that all records and databases are kept up-to-date, and that information is input in a timely and accurate manner.
- Ensure the smooth-running of the Housing Options workstream across all sites and effectively report serious incidents or concerns to the Housing Options Manager.
- Collate and write housing management reports as specified by management.
- Review case files of the residents and ensure they are receiving the help in line with policy and procedure.
- To ensure that all relevant Core, CRF and CSS forms are completed and inputted digitally throughout the year, in line with central government regulations.
- To ensure that all monthly quality checks are completed
- Work collaboratively with your team to implement the Foyer accreditation and embed a Psychological Informed Environment.
- To be responsible for the safety and security of the housing accommodation by reviewing policies, procedures and our partnership with our night team contractors.
- Liaise with all statutory agencies in line with housing legislation
- To ensure that the management of the service is responsive to the needs and demands of residents
- Ensure that all accommodation projects are adhering to GDPR in line with the suite of policies.
- Ensure that the Housing Options Officers are receiving monthly one to ones, annual performance reviews and the housing model is being followed

**External Agencies**
- To review and implement the referral processes
- Ensure you network with and have effective communication with external referral agencies, private landlords or other sources.
- To source new residents via networking

**Licence Agreement**
- To ensure licence agreements are always in line with legislation and best practice, e

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