Housing Options Officer

6 months ago

London, United Kingdom YMCA London City & North Full time

**Duties and Responsibilities**

**Housing Needs**
- To conduct needs and risk assessments of residents, develop outcome-focused support plans with residents and complete all relevant move-in tasks as assigned by management.
- Provide liaison and advocacy support for assigned key residents, ensure support plans and risk assessments are kept up to date.
- Co-operate with external agencies and stakeholders to ensure that the wider, holistic needs of residents are met.
- Ensure all incidents and complaints are reported and dealt with in line with organisations processes.
- To be the main source of benefit information, advice and guidance to residents.
- To conduct regular meetings using the Outcome Star with assigned caseload of young people to address: rent, license agreement, resident involvement, life skills and move-on options.
- To make referrals to relevant agencies to ensure young people’s housing and support needs are addressed including access to Floating Support or Chaplain.
- To be accountable and ensure all complaints, incidents of anti-social behaviour and harassment are fully investigated and dealt with and take appropriate enforcement action to ensure effective resolution including legal remedies where necessary.
- Working closely and cooperatively with the maintenance team, ensure that repairs are reported in a timely manner
- To actively source and manage move-on opportunities for residents with housing providers and complete move-on referrals accordingly.
- Take lead to correctly and promptly administer all relevant documentation for the effective and efficient functioning of the housing team.
- Support the team in implementing the ‘For Youth’ accreditation and embedding a psychological informed environment.
- Adopt a Trauma Informed Approach
- Investigate Incidents thoroughly and report safeguarding concerns to safeguarding officer and Local Authority.

**Support Needs**
- Provide a welcoming environment, providing support in settling new residents into the accommodation, support in maintaining the licence, developing domestic/life skills, developing social skills/behaviour management, advice, advocacy and liaison.
- Support in managing finances, budgeting and benefit claims, emotional support and general counselling, support in gaining access to other services, support in establishing social contacts and participation in activities in conjunction with the Pathways Team.
- Update relevant notes and risk assessments, support plans and day-to-day actions with the prescribed database and keep all client information up to date. Set up and maintain relevant, key residents’ files as directed as per policy and guidelines.
- To work with the Rent team to manage, feedback and report on all aspects of housing management arrears and income for your allocated residents. To engage with the Income team to deliver an effective service.
- To manage all aspects of anti-social behaviour for your allocated residents, this can include attending ASB panels and producing and delivering warning letters.

**Health and Safety: Safeguarding**
- Provide support in establishing personal safety and monitoring of health and wellbeing for residents. Provide support in maintaining the safety and security of the project, advice and support in relation to repairs and improvements to the project.
- Ensure that residents are aware of health and safety, security, policies and procedures. Deal with health, safety and security issues raised by staff members or residents, adhere to and support residents in understanding the procedures for reporting abuse or neglect. Report concerns of abuse and neglect issues to management.
- Ensure that residents are aware of the organisation’s Complaints Procedures and deal with complaints from residents in line with company policies and procedures.
- Update relevant client key working notes, risk assessments, support plans with day-to-day actions in the prescribed database and to keep all client information up to date. To set up and maintain relevant key client files as directed by management.

**General**

Lead on monitoring the movements of the residents, taking responsibility for the evacuation of the building in the event of a fire alarm being raised, reporting accidents and incidents appropriately and ensuring a thorough handover, carry out any other duties which may be reasonably requested by the Site Lead or a designated representative, always adhere to all Policies and Procedures.

**External Agencies**
- To build and maintain good working relationships with external agencies to benefit the support needs of the residents (including referral, workshops, move-on, education, training and employment opportunities).

**Licence Agreement**
- Carry out effective induction programme for new residents ensuring accurate assessment and identified areas for ongoing license sustainment in line with the Housing Option Site Lead.
- To help residents maintain their license agreements by provi

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