Customer Administrator

3 weeks ago


Hatfield, United Kingdom Mission 4 Recruitment Ltd Full time

**Location**: Hatfield, Hertfordshire

**Salary**: £11 p/h

**Permanent**:ASAP start

**Job Code**: MM/HQ00001071

Temp to Perm Customer Administrator (No experience required)

**An excellent opportunity has arisen to join a forward-thinking Hatfield based business as an office-based collections specialist.**

This is a leading Debt Recovery firm that has seen steady and continuous growth in recent years. This growth has created the requirement for additional member of staff to fulfil the above role.

**Key Responsibilities**:

- Manage a diary of accounts from a variety of business clients.
- Understand and respond to disputes, queries and/or complaints raised in order to achieve the best outcome for our clients.
- Aware of and act within industry's compliance and regulatory rules.
- Respond to debtor’s and client’s contact within agreed service standards.
- Negotiate payment plans or settlements in client’s best interest.
- Liaise with clients professionally.
- A confident, positive and firm manner, whilst remaining polite and professional.
- Good communication skills, both verbal and written.
- Good listening skills and an enquiring/questioning/investigative nature.
- Business and commercial awareness.
- Ability to remain professional in all circumstances, especially under pressure.
- Good IT skills with knowledge of MS Word, Excel and Outlook.
- Ability to adapt to different situations.

Full training will be given.

In return for your hard work you can expect to receive a starting salary of £20-22k when the position becomes permanent plus a performance related bonus of up to £6k pa. You’ll be working a 35-hour week, normally Monday to Friday, 9 to 5

As a growing business with a track record of success in the industry this is a fantastic opportunity to join an organisation that will value your contributions and assist in your development within the firm.

**Job Types**: Full-time, Temp to perm

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: MM1071



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