Customer Service Specialist

5 months ago

Newtownabbey, United Kingdom DB SCHENKER Full time

Join Our Team as a Customer Service Specialist in Belfast

Are you ready to be a part of our Land team in Belfast and provide exceptional customer service while actively contributing to our business growth? We are currently seeking a Customer Service Specialist who can deliver first-class service and go above and beyond to meet our customers' needs while processing imports and export shipments. If you are passionate about delivering excellent customer experiences and thrive in a fast-paced environment, this is the perfect opportunity for you.

**Location**:Belfast **Hours**:9 am-6 pm

**What will you be doing?**
- Develop and maintain strong relationships with customers through telephone and electronic communication.
- Contribute to the retention of existing business and proactively identify opportunities for growth.
- Encourage customers to utilize Schenker e-solutions to enhance their experience.
- Respond efficiently to customer issues and complaints, striving for swift resolution.
- Demonstrate commercial awareness and identify opportunities to increase gross profit levels.
- Respond promptly to customer inquiries, investigate and solve problems, escalating when necessary.
- Support the implementation process and set up customer profiles.
- Collaborate with the Branch Manager to identify departmental and business efficiencies.
- Ensure accurate pricing and timely delivery of quotations to customers.

**About You**

To be successful in this role you will.
- Demonstrate a track record of providing consistently excellent customer service.
- Ideally have experience in transport logistics and/or import/export
- Possess effective written and verbal communication skills.
- Possess excellent organisational skills, with the ability to prioritise and manage high workloads in challenging situations.
- Have superb attention to detail and accuracy in all tasks.
- Be passionate about delivering service excellence and a commitment to meeting customer needs promptly.

**What We Offer**:
We believe in investing in our employees' growth and development. When you join our team as a Warehouse Support Operative, you can expect:

- Comprehensive Training: Full training and continuous professional development to ensure compliance with regulatory requirements.
- Pension Scheme: Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
- Holiday Entitlement: 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
- Career Advancement: Explore various career paths and take advantage of development opportunities within our organization.

**Next Steps**

Join our team today and embark on an exciting journey with DB Schenker Be part of a company that values exceptional customer service and offers ample opportunities for growth and development.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newtownabbey: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 207023

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