Customer Service Specialist

1 week ago


Newtownabbey, United Kingdom DB SCHENKER Full time

Join Our Team as a Customer Service Specialist in Belfast

Are you ready to be a part of our Land team in Belfast and provide exceptional customer service while actively contributing to our business growth? We are currently seeking a Customer Service Specialist who can deliver first-class service and go above and beyond to meet our customers' needs while processing imports and export shipments. If you are passionate about delivering excellent customer experiences and thrive in a fast-paced environment, this is the perfect opportunity for you.

**Location**:Belfast **Hours**:9 am-6 pm

**What will you be doing?**
- Develop and maintain strong relationships with customers through telephone and electronic communication.
- Contribute to the retention of existing business and proactively identify opportunities for growth.
- Encourage customers to utilize Schenker e-solutions to enhance their experience.
- Respond efficiently to customer issues and complaints, striving for swift resolution.
- Demonstrate commercial awareness and identify opportunities to increase gross profit levels.
- Respond promptly to customer inquiries, investigate and solve problems, escalating when necessary.
- Support the implementation process and set up customer profiles.
- Collaborate with the Branch Manager to identify departmental and business efficiencies.
- Ensure accurate pricing and timely delivery of quotations to customers.

**About You**

To be successful in this role you will.
- Demonstrate a track record of providing consistently excellent customer service.
- Ideally have experience in transport logistics and/or import/export
- Possess effective written and verbal communication skills.
- Possess excellent organisational skills, with the ability to prioritise and manage high workloads in challenging situations.
- Have superb attention to detail and accuracy in all tasks.
- Be passionate about delivering service excellence and a commitment to meeting customer needs promptly.

**What We Offer**:
We believe in investing in our employees' growth and development. When you join our team as a Warehouse Support Operative, you can expect:

- Comprehensive Training: Full training and continuous professional development to ensure compliance with regulatory requirements.
- Pension Scheme: Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
- Holiday Entitlement: 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
- Career Advancement: Explore various career paths and take advantage of development opportunities within our organization.

**Next Steps**

Join our team today and embark on an exciting journey with DB Schenker Be part of a company that values exceptional customer service and offers ample opportunities for growth and development.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newtownabbey: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 207023



  • Newtownabbey, United Kingdom DB SCHENKER Full time

    Join Our Team as a Customer Service Specialist in Belfast! Are you ready to be a part of our Land team in Belfast and provide exceptional customer service while actively contributing to our business growth? We are currently seeking a Customer Service Specialist who can deliver first-class service and go above and beyond to meet our customers' needs while...


  • Newtownabbey, United Kingdom Apple Full time

    SummaryPosted: 9 Jun 2024Role Number:Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that's unlike any other. As a Specialist, it starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity...

  • Customer Service Agent

    2 months ago


    Newtownabbey, United Kingdom CSR Full time

    **Role: Customer Service Agent** **Location: Newtownabbey** **Salary: Dependant on experience** **Hours: Monday to Friday (1pm finish)** CSR are currently recruiting for an experienced Customer Service Agent to join our clients team in Newtownabbey, specialising in manufacturing packaging for the food and drinks industry. We are particularly seeking...


  • Newtownabbey, United Kingdom Capita Full time

    Are you an innovative, customer focused individual who enjoys completing projects? We are looking for an empathetic customer service coordinator to join our team based 50% home and 50% Newtonabbey, Belfast on a full-time basis, with flexible hours available. **Job title**: Customer Service Administrator The Customer Service Administrator will go above and...


  • Newtownabbey, United Kingdom Relay Group Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Responsibilities**: - Answer incoming calls and respond to customer inquiries in a professional...


  • Newtownabbey, United Kingdom Relay Group Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.Responsibilities: Answer incoming calls and respond to customer inquiries in a professional and...


  • Newtownabbey, United Kingdom Workshop Recruitment Full time

    **Customer Service Advisor** **Newtownabbey, BT36** **£10.56 per hour (£20600 per annum)** **2-3 Months** Duties for Customer Service Advisor - Ensure all interactions with customers are conducted in a professional and courteous manner, while maintaining a fun and friendly tone of voice. - Offer alternative solutions to customer issues where...


  • Newtownabbey, United Kingdom Digby Morgan Full time

    summary - _ newtownabbey, northern ireland_ - _ £19,200 - £20,000 per year_ - _ permanent_- specialism - customer services- sub specialism - customer service- reference number - PR-884617 - job details Are you an experienced Customer Service Advisor that can offer exceptional customer care? Do you have an interest in the Legal sector? Would you thrive in...


  • Newtownabbey, United Kingdom Digby Morgan Full time

    summary - _ newtownabbey, northern ireland_ - _ £20,000 - £22,000 per year_ - _ permanent_- specialism - customer services- sub specialism - customer service- reference number - PR-884617 - job details Are you an experienced Customer Service Advisor that can offer exceptional customer care? Do you have an interest in the Legal sector? Would you thrive in...


  • Newtownabbey, United Kingdom Workshop recruitment Full time

    **Newtownabbey, BT36** **£10.56 per hour (£20600 per annum)** **2-3 Months** Duties for Customer Service Advisor - Ensure all interactions with customers are conducted in a professional and courteous manner, while maintaining a fun and friendly tone of voice. - Offer alternative solutions to customer issues where appropriate, with both the customer and...


  • Newtownabbey, United Kingdom Montgomery Distribution Full time

    **Customer Service Agent - Newtownabbey - £22,308** Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logístical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the...


  • Newtownabbey, United Kingdom Montgomery Distribution Full time

    **Customer Service Agent - Newtownabbey - £20,600** Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logístical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the...


  • Newtownabbey, United Kingdom Montgomery Distribution Full time

    **Customer Service Agent - Newtownabbey - £20,600** Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logístical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the...


  • Newtownabbey, United Kingdom Montgomery Distribution Full time

    **Customer Service Agent - Newtownabbey - £20,600** Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logístical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the...


  • Newtownabbey, United Kingdom Montgomery Distribution Full time

    Customer Service Agent - Newtownabbey - £22,308Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logístical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the United...


  • Newtownabbey, United Kingdom Pertemps Network Group Full time

    **Job Description**: If you love customer service, Join our team at Belfast International Airport as an Airport Security Officer (BT29 4AB). As a member of the Airport Security team, you will perform security-related duties within the airport environment to ensure the safety of all passengers and personnel. You will work with other security personnel to...


  • Newtownabbey, United Kingdom Progressive Building Society Full time

    Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners.** **Supported by a** **strong high street presence and ambitious growth plans, our...


  • Newtownabbey, United Kingdom Compass Group Full time

    As a Customer Service Assistance, you will contribute to a passionate and friendly team working in a fast-paced environment. You will be the face of our business, delivering exceptional food and customer service. The successful Customer Service Assistance will be responsible for performing a variety of tasks associated with basic food production &...


  • Newtownabbey, United Kingdom Wiggle Ltd Full time

    **WiggleCRC are recruiting for a Multilingual Customer Service Advisor in our Mallusk Office! (German, Spanish or Japanese Speaking)** **Live your Passion - succeed together** **We are driven by our winning teams who value the unique strengths we each bring. Whether you’re a beginner or an expert, a people manager or technical specialist, we have a place...


  • Newtownabbey, United Kingdom Wiggle Ltd Full time

    Do you understand the importance of outstanding customer service? Do you have a passion for Cycling and sports? **What will I be doing?** **What hours will I work?** 4-day working week on a 3-week rotating shift pattern Working 3 days a week with the following 3 shifts: 7am-5pm & 11am-9pm Working 1 Saturday 8am-6pm and Sunday 10am-8pm every 3...