Customer Service Specialist

2 days ago


Newtownabbey, United Kingdom BT Full time
Job Overview

As a Customer Service Specialist at BT, you will be responsible for providing exceptional customer experiences in our stores. This role requires a strong ability to connect with customers and understand their needs.

The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to work in a fast-paced environment. If you're a people person who enjoys building relationships and resolving issues, this could be the perfect opportunity for you.

Key Responsibilities:
  • Provide top-notch customer service to ensure customer satisfaction
  • Greet and engage with customers, build rapport, and identify sales opportunities
  • Work collaboratively with colleagues to achieve store goals and objectives


What We Offer:

* A competitive hourly rate of £12.34 plus 20% on-target commission
* Online GP access for both you and your immediate family, fully funded by us
* Market-leading paid carer's leave, up to 2 weeks off for carers to give extra support to colleagues
* Family Leave - equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year
* Huge discounts on EE & BT products, saving you hundreds of pounds every year
* Support in carving your own career path, with a focus on developing your skills and abilities
* Season ticket travel loan to cover your commute expenses upfront
* Volunteering days to give back to your local community
* Optional private healthcare and dental plans to protect you and your loved ones

Requirements:

To succeed in this role, you'll need:
  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer experiences
  • Ability to work in a fast-paced environment and meet sales targets


This is an exciting opportunity to join a dynamic team and contribute to the success of BT. If you're a motivated individual with a strong work ethic, we encourage you to apply.

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