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Customer Service Representative

1 month ago

Newtownabbey, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional service and wants to be part of a dynamic team.

Key Responsibilities:

  • Knowing your customers and serving them with passion and pride; giving great natural service.
  • Passionate and knowledgeable about the products and services within my store.
  • Working across the store in our service, picking and replenishment areas where required.
  • Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handling products with care to maintain quality and ensure they reach customers in the best condition.
  • Being yourself, living our values, making everyone feel welcome and always following our policies.
  • At times, you may be required to accept deliveries into the store

Requirements:

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
  • To take the initiative and make decisions that are right for our customers
  • Work well within a team and communicate openly with others
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success
  • Be at work on time, well presented and ready to be a brand ambassador

What We Offer:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

Salary: The salary for this role starts from £12.02 per hour, increasing to £13.15 for stores within the M25. Additional payments may also apply depending on location and skills.

This is a committed role, full of everyday challenges, but that's one of the things that makes it so exciting. As a member of our team, you will help to serve our shoppers better every day, meeting great people, learning new things and being part of a specialist, diverse team where everyone is welcome.