Premium Service Representative

2 weeks ago


Newtownabbey, United Kingdom Agnew Group Full time
About Agnew Group

We are a leading organization committed to delivering exceptional customer experiences. Our team is dedicated to providing unparalleled service, and we're seeking a talented individual to join our ranks.

Job Overview

This role offers an exciting opportunity for a motivated and charismatic professional to contribute to our mission of excellence. As a Customer Experience Associate, you will play a pivotal part in creating a welcoming atmosphere, building strong relationships with customers, and driving sales growth.

With a focus on premium service, you will work closely with our team to deliver outstanding results, exceeding customer expectations at every touchpoint. If you have a passion for customer-facing roles and a proven track record of success, this could be the ideal position for you.

Key Responsibilities
  • Develop and maintain relationships with key stakeholders, including customers, colleagues, and suppliers.
  • Build rapport with customers, understanding their needs and preferences to provide personalized solutions.
  • Create a warm and inviting environment, ensuring customers feel valued and supported.

In addition to your excellent communication skills and ability to work effectively in a fast-paced environment, you will also possess relevant experience in a premium setting, such as retail, hospitality, or a similar field. A strong educational background, including GCSE level or equivalent, is also essential.

Requirements
  • At least 1 year's relevant customer-facing experience in a premium environment.
  • GCSE level or equivalent education with minimum grade C in Maths and English.
  • Excellent interpersonal skills, with the ability to build strong relationships.

While previous switchboard experience would be advantageous, it is not a requirement. However, if you possess 2+ years of relevant customer-facing experience in a premium environment, such as retail, restaurant, or hotel, you may find this role particularly appealing. Additionally, previous barista training would be an asset, but not necessary.

What We Offer

We are proud to offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as opportunities for career growth and development within our dynamic organization. If you are passionate about delivering exceptional customer experiences and believe you have the skills and qualifications required for this role, please apply today.



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