Operations Administrator

3 days ago


Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

Operations Administrator - £21k - £23k
**Your new company**
You will join a company who specialises in the service and repair of tail lifts and shutters for commercial and passenger vehicles, the office is based in Avonmouth
**Your new role**

To ensure that all customer requirements are dealt with appropriately within company guidelines and procedures whilst ensuring effective use of company assets and resources.

Key responsibilities:

- Ensures effective allocation of work to a team of mobile and site-based engineers to ensure optimum productivity whilst ensuring operation within key performance indicators as specified for location
- Ensures compliance with all element of Health and Safety legislation
- Effectively undertakes all service and breakdown resource allocation to ensure all customer requirements are met in full, whilst making sure that we allocate jobs in the most cost-effective way
- Deals with customer enquiries and orders in a professional manner and responds to requirements as a matter of urgency. Ensure potential sales are converted into orders
- Ensures timely and complete adherence to all company administrative procedures as set out by company process documents
- Ensures operation within key performance indicators as specified for location
- Supervises field and site-based staff to ensure optimum productivity whilst working within the working time directive as set by the company
- Effectively working with the Contracts department to ensure that all bookings are achieved
- Ensure all customer bookings are achieved and if issues cause delays, customers are communicated with at all times
- Supports administration department to ensure smooth billing and administrative control of all jobs
- Refers issues outside own sphere of decision making authority to Control Team Leader/Location Manager
- Undertakes other duties which the company may from time-to-time reasonably request
- Complies with all aspects of ISO 9001:2015 under your remit

**What you'll need to succeed**
- Basic Education required
- Day to day supervision of Mobile Engineers
- Employ limited technical skill without direction
- Good customer service skills

**What you'll get in return**

**Salary**: £21,000 - £23,000 depending on experience

Hours: 8am - 5pm (flexible), Monday to Friday

Benefits: 20 days Holiday, Life Insurance, and Health Plan

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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