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Counter Fraud, Compliance and Debt Directorate
4 months ago
**Details**:
**Reference number**:
- 263860**Salary**:
- £28,117 - £32,515- National £ 28,117 Outer London £31,284 - £32,515**Job grade**:
- Executive Officer**Contract type**:
- Permanent**Business area**:
- DWP - Service Excellence - Counter Fraud, Compliance and Debt**Type of role**:
- Operational Delivery**Working pattern**:
- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:
- 10Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Basildon, Ilkeston, MiddletonAbout the job
**Job summary**:
**Location**
Roles will be based at the following locations
- Basildon, Ilkeston and Middleton
**Short Summary**
Do you have a passion for public service? Would you like to make a difference to someone’s life? If so we would like to hear from you. DWP help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service and our challenge is bigger than ever.
This is an exciting role at the heart of Counter Fraud, Compliance and Debt (CFCD), which was created in 2017 by the Permanent Secretary and Executive Team, as part of the departmental response to fraud and error. The Directorate is unique across DWP in that it has end to end ownership of all aspects of Fraud, Error and Debt, from policy/strategy and analytical insight right the way through to operational delivery via Investigation, Intelligence, Compliance, Interventions, Debt and National Insurance Number (NINO) teams.
The Directorate aligns our strategic and operational functions, supporting DWP to deliver its objectives in identifying and correcting error, driving down fraud and using advanced analytics and insight to prevent fraud and error entering the system.
**Job description**:
These vacancies are within the Identity Fraud intelligence gathering team.
The purpose of the Identity Fraud Team is to prevent, detect and correct a UK citizen’s identity. Intelligence is gathered and assessed for use in potential criminal investigations.
- Follow a specific process, you will gather intelligence from various sources, analysing evidence to make a balance of probabilities decision.
- Carry out Intelligence Gathering duties in accordance with procedures and guidance (Intelligence is gathered in a legal and professional way using mainly Social Security Fraud Act (SSFA) powers and the Data Protection Act (DPA) 2018 sh2 para 2 (1).
- Make effective decisions in accordance with legislation and to justify and effectively communicate decisions made.
- Fully analyse intelligence received to establish the full extent of the fraud being investigated.
- Liaise with Investigations, Information Providers, Law Enforcement Agencies, DWP front line services and other government departments.
- Manage workloads to ensure efficient use of resources.
- Provide a high-quality customer service.
**Person specification**:
**What we are looking for**:
- Effective leadership and communication skills.
- Ability to demonstrate excellent organizational and planning capabilities.
- Demonstrate strong judgement and decision making skills.
- Present information to internal and external audiences in a professional and credible manner.
- Able to work effectively as an individual and as part of a team.
- Deal appropriately with challenging and vulnerable individuals.
- Inspire others through positivity, drive and energy in order to achieve outcomes and deliver change.
- Have a flexible and adaptable leadership style with an ability to reach a diverse audience and be prepared to engage effectively with our partners.
**Key Criteria**
- You have the skills to gather, interpret and analyse complex information and data challenging where appropriate, to reach sound conclusions demonstrating clear decision making
- You will have the ability to work in a demanding and complex environment with changing priorities
- You are able to work effectively as an individual and as part of a team.
- You can deal appropriately with challenging and vulnerable individuals.
- You will have a focus on customer service. Ability to place the customer at the heart of all we do.
- You are proactive in developing and maintaining positive and professional working relationships with a variety of people and organisations.
- You can demonstrate effective influencing and communication skills.
**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
- Working Together
**Benefits**:
- Generous annual leave - 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus bank holidays and one day of leave for the King’s Birthday. The exact number of days of annual leave will be determined by any current years of service.
- Competitive maternity, paternity and parental leave we also recognise the importance of a good wo
