Client Services Coordinator

WHAT IS ON OFFER

Alfred H Knight Energy Services are looking to recruit a Client Services Coordinator to join our Team in Dundonald. The responsibility of the Client Services Coordinator role is to organise AHKES solid fuel laboratory and shipping related appointments. Thisclient-facing position must ensure that a professional level of service is maintained and succeeded at all times. The incumbent will be responsible for meeting client expectations whilst accurately reporting on results and operations in a timely manner.

ABOUT US

Alfred H Knight is a totally independent, family-owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to themetals and minerals and solid fuels industries. We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technologyand people.

**Responsibilities**:

- Liaise with clients on all aspects of appointments to ensure that a professional level of service is maintained and all business is conducted and reported accurately in a timely and professional manner.
- Develop relationships and always communicate effectively with all AHKES stakeholders, team personnel and clients to ensure customer's requirements and expectations are met.
- Periodically cover sample reception and ensure all work received is logged in an accurate and timely manner.
- Follow the departmental procedures and processes in terms of conducting client appointments.
- Evaluate all documentation and analysis results prior to issuance.
- Flexibility to move between laboratory and shipping operations departments offering support and assistance where workload demands, as directed by Client Services Operations Manager.
- Train staff in the department when required. Ensuring advice and guidance is sought from the Client Services Operations Manager.
- Communicate any issues to the Client Services Operations Manager.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight, you will need to display the following:
Required Competencies
- Operational skills and good communication - These are key in order to solve problems and assist in fluid situations.
- Flexible and adaptable to the environment - A fast paced environment that often requires flexibility.
- Be dynamic and think ahead/out of the box to solve problems in a changing environment.

Required Knowledge, Skills and Behaviours
- Strong communication skills and adaptable to the situation/culture.
- Ability to create/maintain relationships.
- Pro-active mindset and ability to "think ahead".
- Strive for perfection and keen eye for detail.
- Good operational skills and ability to adapt to a fast paced intense environment.
- Team player - support colleagues, management and the business needs.
- Knowledge of IT systems including Google and Microsoft packages.
- Excellent English skills (written & oral)
- Be flexible and willing to work alongside the business requirements/needs. This includes working evenings and weekend where required.
- Be able to work under mínimal supervision.

Required Work Experience
- Previous work experience within a commercial and/or team environment (desired but not essential).

Desirable Qualifications
- Undergraduate degree or equivalent professional certification and experience (or working towards this)

Travel / Rotation Requirements
- Travel as required both domestically and internationally.
- Must have a valid passport and ability to obtain visas as necessary.
- Must be available to work overtime & weekends where necessary.

What are the benefits?

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, hybrid working and an employee assistance programme.