Business Support Coordinator

What is on offer?
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Alfred H Knight Energy Services are looking to recruit a Business Support Coordinator to join our Team in Dundonald. As part of our Commercial Team, you will actively support and work alongside other functions in the group such as Client Services, Marketing and Business Development. The role will be critical in supporting AHK’s evolving service levels and continued growth whilst implementing new initiatives. This is an expanding new department with the objective of capturing and improving our customers experience, before, during and after the sale. Inside this project, you would be a point of contact for customers regarding the services that AHK provides. This can include, but is not limited to; dealing with general enquiries, onboarding a new customer, coordinating sample collections, issuing quotations, KPI management and potential for key account management.

About us
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Alfred H Knight are an independent provider of inspection and testing services. Established in 1881, AHK operates in more than 40 countries with a well-earned reputation for providing reliable, professional services. We provide specialist services for a wide range of commodities within base and minor metals, steel raw materials, ferroalloys, precious metals, platinum group metals, industrial minerals, solid fuels and fertilisers. Our clients include miners, smelters, refineries, traders, financial institutions and government bodies. We maintain rigorous quality standards to ensure that our operations provide the highest level of services to our clients. We achieve this through compliance with industry standards and regulations for laboratory, inspection and quality management, including ISO: IEC 17025, 17020, 9001, 14001 and 45001. Our people are our finest asset and as a truly global company, we value diversity, and respect people from all backgrounds.

Do you have what it takes?
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**Responsibilities**:

- Manage the AHKES enquiries for Energy Services, to ensure quotes are provided in a professional and timely manner. Consult with relevant personnel and departments.
- Point of contact for clients regarding these services and provide professional communications and support to build confidence in the AHK brand and retain clients.
- With support from technical and commercial colleagues, assess the most appropriate Group facility or collaboration partner to undertake analysis of new business.
- Managing client relationships throughout the sales cycle, working alongside operational colleagues to maintain a high level of service and ensure customer satisfaction.
- Assist in writing and preparing presentations and tender documents.
- Carry out client follow ups with pending quotes and post-sales, to assess and assist client enquiries and feedback (quotation KPI’s). Cold calling potential clients if necessary.
- Track sales relating to analysis enquiries through sales reports and monitor targets. Write supporting periodical reports (enquiry KPI’s).
- Oversee the completion of vendor/client requirements for service supplier forms and supplier portals. Establishment of new client accounts (KYC).
- Support with pricing reviews and sales/activity data.

To be successful at Alfred H Knight, you will need to display the following:
**Required Competencies**
- Independence. The ability to take the initiative, lead on projects and be proactive in prioritising a dynamic and diverse workload.
- Interpersonal. Confidence in forming effective working relationships with a diverse range of people, including working inclusively and as part of a team.
- Communication. Effective oral and written communication of ideas and fluent in English.
- Adaptability. The ability to multitask and respond effectively to change.
- Analytical. The ability to draw accurate and informative conclusions from detailed research without losing sight of the bigger picture.
- Willingness. A growth mindset, willing to learn, co-operative and enabling attitude towards training and personal development.

**Required Work Experience**
- Previous work experience within a commercial and/or team environment (desired but not essential).

**Required Qualifications**
- An appropriate degree qualification would be preferable.

What are the benefits?
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We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, hybrid working and an employee assistance programme.