Compliance Support Officer

6 months ago

Leeds, United Kingdom 1st Locate Uk Ltd Full time

**Role**:Compliance Support Officer

**Salary**:£30-35,000.00 pa

**Location**:Colton, Leeds (Office Based)

**Full Time**: 35 hours per week

We are seeking a diligent and detail-oriented Compliance Support Officer to join our Leeds operation. As a Compliance Support Officer, you will play a crucial role in ensuring that our debt recovery operations adhere to all relevant laws, regulation, and industry standards.

First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: ‘Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services’.

Our Core Values are the ‘Guiding light’ that steers all our people’s attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

**So that’s us, now let’s talk about your role**:
As our Compliance Support Officer you will be responsible for the following:

- Conduct regular reviews of debt recovery processes and procedures to ensure compliance with applicable laws and regulations, including but not limited to the Consumer Credit Act, Data Protection Act, and Financial Conduct Authority (FCA) guidelines.
- Guaranteeing accordance with both external and internal regulations
- Maintenance and monitoring compliance with operational risk polices and assist in the development and implementation of compliance policies and procedures tailored to the debt recovery industry.
- Reviewing existing policies and processes to keep in line with changing regulatory standards.
- Report to key stakeholders on any existing risk and compliance performance. Collaboratively working together to resolve any issues.
- Working closely with external stakeholders/customers
- Conduct internal and external audits and assessments to identify areas of non-compliance or potential risks and collaborate with management to implement corrective actions.
- Provide guidance and support to colleagues regarding compliance-related inquiries, issues, and training needs.
- Maintain accurate records and documentation related to compliance activities, including audit findings, corrective actions, and regulatory correspondence.
- Assist in responding to inquiries from regulatory bodies and media as needed.
- Investigate and respond to high level complaints whilst providing feedback to the operation where a complaint is upheld.

**What we need from you?**

As a key member of our Quality & Compliance Team you will be able demonstrate the following skills:

- Good knowledge FCA CONC Handbook rules and UK GDPR regulations.
- Critical thinker and proficient problem-solving abilities.
- Experience in Project Management as it is likely you will need to juggle several projects at any time.
- Strong verbal and written communication skills is imperative.
- Proficient in Word, Excel, Powerpoint, Outlook and MS Teams
- Experience of auditing and assurance checking.
- Proven ability to work independently, prioritise tasks and meet deadlines in a fast-paced environment.

**Why choose First Locate?**

We are a Real Living Wage employer and a **Silver** accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:

- A discretionary annual bonus for a job well done.
- A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as ‘Value Victor’ and ‘Go the extra Mile’ and many team based incentives.
- Simply Health Rewards Package - Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more
- My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.
- Trained mental health first aiders on all sites.
- Loyalty reward for Length of service including increased holiday entitlement.

**What Happens Next?**

**We are inclusive.**

We’re an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

Gabriella Floris

Landline: 01723 861 836

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Work Location: In person

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