Seasonal Activities Host

2 weeks ago

Westminster, United Kingdom Zoological Society of London Full time

Country- UK- City- London- Category- Zoos & Engagement- Department (and Section)- Zoos and Engagement - Z&E London - Commercial LZ - Overnight Hosts- Closing Date- 25/01/2023- Level- Seasonal- Position Type- Various Hours / Seasonal- Advertised Salary- £11.74 per hour, with an additional £2.79 responsibility pay per hour for out-of-hours work (Inclusive of London Weighting)**Overview**:
**Job Title**: Seasonal Activities Host**Location**: Regents ParkWe are ZSL, an international conservation charity - our vision is a world where wildlife thrives, and we are working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. By working within the Overnight Experiences Team, you have the chance to inspire a love of wildlife within our guests, to create unforgettable memories for visitors and help raise funds for our work through the running of our experiences.**Role Profile**:

- Activity Hosts are responsible for engaging with guests/visitors through the delivery of talks, tours, and activities on site, whilst providing a high level of customer service. Hosts should ensure safety and comfort of visitors throughout their Zoo experience and aim to inspire, inform, and empower them about ZSL’s mission and work. It is their job to make sure our visitors have had an unforgettable time and really feel they have helped make a difference through the contribution of their admission cost.Post-holders will be assigned to work primarily within the Commercial overnight experiences team; on experiences such as the ZSL London Zoo Lodges, ZSL’s most premium experience. They will occasionally work within the Visitor Activities team in presenting the daily talks and activities on site day-to-day, or within the Education team engaging school groups with talks, tours, or workshops.Post-holder is not restricted to work within their own team and you may be asked to move across teams depending on the needs of the site. All staff who are trained to work on the London Zoo overnight experiences may be asked to support other departments, however, at least one of those staff must be delivering the overnight experiences due to the additional demands.**Main Duties and Responsibilities**:

- Welcome guests/visitors and create a safe, relaxed and fun environment.
- Entertain and engage guests with animal talks, tours, experiences and activities around the Zoo.
- Serve refreshments and support the restaurant staff with Front of House requirements if needed during experiences.
- Provide a level of customer experience/hospitality-based services for the ZSL London Zoo Lodges experience.
- Be the first point of call for overseeing any guest issues i.e. late comers, complaints etc.
- Maintaining spaces and resources - updating/repairing/replacing resources; as well as reporting defects to the relevant departments in sufficient time.
- Ensure the health, safety, and security of visitors.
- Ensuring animal welfare by observing the behaviour, health, and security of animals and reporting any problems.
- Stewarding animal exhibits by engaging with visitors whilst ensuring the health and safety of animals and visitors.
- Assist with the set-up of events and experiences.
- Be supportive of providing a positive visitor experience by answering questions in a friendly and helpful manner, ensuring that visitors leave with a good impression of ZSL.
- Develop and maintain good working relationships with various teams across site, particularly with the animal teams.
- Aid our community and learning department through the delivery of talks, workshops or tours to school/community groups.

**Person Specification**:
**Qualifications & Experience**
- Experience in delivering formal/informal talks
- Experience working with children or young people in either a formal or informal environment is essential.
- Experience in delivering excellent customer service

**Knowledge**
- Skills and knowledge specific to natural history and animal husbandry are desirable

**Skills & Abilities**
- Excellent written and oral communication skills
- Ability to work independently as well as part of a team
- High level of personal time management and an ability to work flexible hours

**Other Requirements**
- Full UK driving licence is an advantage but not essential

**Interviews will be conducted on Wednesday 1**st** February 2023.**

**Position expected to start the following week.**
- The Zoological Society of London is a charity registered in England and Wales: no. 208728._

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