Account Executive 12 Months Ftc
7 days ago
**Duration: 12 Months FTC**
**The opportunity**: The Customer Account Executive is responsible for the management of assigned customer accounts and will makes decisions regarding managing these accounts in
a cost-effective and efficient manner that not only affects customers but also the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customer’s order experience.
**How you will impact WestRock**:
Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customer’s requirements and business needs
Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
Proactively identify issues that may inhibit customer satisfaction
Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
Track orders and initiate changes per customer or sales requests to ensure on-time delivery
Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
Act as a liaison between customers, Production Planning/Team and logistics
Proactively manage exceptions and be able to use discretion and influence to mitigate costs
Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
Work both independently and with the business unit team to manage customer needs
Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
Provide short term plan adjustments as necessary in response to unexpected events
Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
Utilise data from various sources for optimal decision making
Contribute to continuous improvement within the team
On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
**What you need to succeed**:
Experience within a Customer Service environment, account relationship and order management
Strong problem solving and verbal skills with the ability to communicate with all levels.
Work proactively to complete all tasks timely, accurately, and completely
Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
Self-motivated and eager to take on new challenges
Proficient in Microsoft Office Suite Programmes
**What we offer**:
Corporate culture based on integrity, respect, accountability and excellence
An attractive salary reflecting skills, competencies and potential
Comprehensive training with numerous learning and development opportunities
A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
WestRock is an Equal Opportunity
Employer. We strive to create and maintain a diverse workforce where everyone
feels valued, respected, and included. WestRock does not discriminate on the
basis of race, color, religion, national origin, sex, age, disability, veteran
status, sexual orientation, gender identity, or any other basis protected by
federal, state or local law
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