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Customer Access Advisors X2, Fixed Term

4 weeks ago


Redruth, United Kingdom Coastline Housing Limited Full time

**As customer access advisor, you'll be responsible for delivering excellent customer and maintenance services and providing first-point resolution for customers and stakeholders.**

You'll accept and process payments from customers; assist in producing performance reports; manage customer contact through a variety of media, including digitally, and lead on an area of service. You'll be a vital initial contact for our customers.

These roles pays circa £21,000 per annum, dependent on skills and experience. The contracts are fixed term for 12 months, and are for 37 hours per week; flexible working and homeworking will be facilitated where possible.

**Cornwall is beautiful. And we want to provide homes here for people to live their lives in. For that, we need great people. Could you be just who we're looking for?**

It’s great you’re thinking of joining us. At Coastline we have a set of strong values focused on:
Putting our customers first
**Openness, honesty and accountability**
Striving to be the best, and
**Valuing each other**

We want to ensure Coastline is right for you and you’re right for us. If you’re looking to make a difference in a progressive, forward-thinking company, with opportunities to develop a worthwhile career, Coastline is the place for you.

We offer a fantastic benefits package, which includes enhanced holiday of 33 days, an annual performance-related bonus; a wide range of healthcare benefits, including mental first aiders, optician’s and dentistry packages, prescriptions and flu jabs; the option to purchase additional leave, a cycle to work scheme, and so much more.

We also offer continuous training and development, with the opportunity to progress within the company; and family-friendly social events, such as barbecues, picnics and fundraisers, and employer-supported charity and volunteer days.

With an Investors in People Silver accreditation and a top 75 placing in the Sunday Times’ best not-for-profit organisations to work for, Coastline is a growing company with a strong reputation.

**So**: Do you share our values and goals? Can you bring something different to the party? If you answered yes we’d love to hear from you.

**Anticipated closing date: 27 February 2023**

**Anticipated interview date: 7 March 2023**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- On-site parking
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Redruth, TR15 3RQ


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