Customer Service Advisor
3 months ago
Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
- Job Role: Customer Service Advisor- Location: Hounslow, West London- Salary: £22,000 plus £1300 annual shift allowance- Shift pattern: 4 days on, 4 days off, 35 hours per week, usually 8:00am - 7:00pm- Customer Service Advisors are responsible for either logging and resolving the issue, or escalating if necessary.- Our customers are gaming businesses, consisting of primarily licensed betting offices, bingo halls, gaming centers and casinos.- Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.- Key Responsibilities;- To work as part of a Customer Service Team answering customer calls and logging onto the database
- Take responsibility for all 1st line calls and chase through to resolution.
- Liaising with other CSAs and communicating any problems to the Customer Service Leaders or Controllers / Helpdesk Manager
- Issuing Daily and Weekly reports as and when required within the team
**Qualifications**:
- Previous customer service experience, ideally from within a call center environment, but this is not essential.
- Strong written and verbal communication skills.
- An active interest in diagnosing issues and finding solutions.
- Computer literacy; ideally proficient using Microsoft Office.
- Knowledge and experience working in the gaming industry would be advantageous.
- Some of our benefits include:
- Competitive salary and performance bonus
- 5% employer pension contributions
- Employee Assistance Programme
- Paid leave to work on charitable projects
- Access to Reward Hub, a reward platform offering shopping and lifestyle discounts/cashback
- Training, support and career development
- Cycle to work scheme
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