Customer Service Advisor

6 months ago

London, United Kingdom Fusion Lifestyle Full time

We are now hiring Customer Service Advisors to support our summer season

**Who We Are**:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.

**Who You Are**:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service.

Fusion Lifestyle’s **Customer Service Advisors** operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a **Customer Service Advisor** you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. **Customer Service Advisors** also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.

**What you will do**:
As a **Customer Service Advisor** you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.

To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you

Some of the main tasks and responsibilities of this role will include (but are not limited to):

- Responsible for offering a consistent and outstanding level of customer service
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
- Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
- Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
- Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
- Receive, store and rotate food and drink deliveries
- Conduct basic record keeping tasks, such as temperature checks and wastage records

**What We Can Do For You**:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.

If you are interested in starting or furthering your career in leisure, then we want to hear from you

**Click on the link to apply.**

*******
- This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment,_ _a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company._

  • Customer Service Assistant

    5 months ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    6 months ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Advisor

    6 months ago

    London, United Kingdom NFP People Limited Full time

    Customer Service Advisor We are looking for an experienced Customer Service Advisor to join a team at an organisation making a real difference to women's lives. Position: Customer Service Advisor Location: Wood Lane, London / Hybrid Hours: 1 full time 35 hours per week, x 1 part-time variable Contract: Permanent **Salary**: £26,425 per annum About...

  • Customer Service Advisor

    5 months ago

    London, United Kingdom Black & White Full time

    197 - London - Permanent - £29,000 - £31,000 Ever wanted to work for a business that puts its people first when it comes to their development? Our rapidly growing client is looking to bring in an experienced Customer Service Advisor to take on a highly rewarding role speaking with existing customers. If the above sounds like you read on! If you are not,...

  • Customer Service Advisor

    5 months ago

    London, United Kingdom Residential Management Group Full time

    Customer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,000 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in the...

  • Customer Service Advisor

    6 months ago

    London, United Kingdom Residential Management Group Full time

    Customer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,382.71 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in...

  • Customer Service Advisor

    6 months ago

    London, United Kingdom Netbox Recruitment Full time

    Customer Service Advisor **Salary**: £22,000-£25,000 Location Orpington Hours: Monday - Thursday 8:45am-5:30pm Friday 8:45am - 5pm My exclusive client based in Orpington is looking to recruit a Customer Service Advisor into their Customer Success Team. You will be joining a well-developed company where retention is so high people haven't left for over...

  • Customer Service Advisor

    1 month ago

    London, United Kingdom CV-Library Full time

    CUSTOMER SERVICE ADVISOR | CENTRAL LONDON | FASHION BRAND | £25,000 This is an exciting opportunity for a Customer Service Advisor to join a successful team & global fashion brand. Based in a team of 3, you will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when...

  • Customer Service Advisor

    2 months ago

    London, United Kingdom CV-Library Full time

    Customer Service Advisor £25000 - £30000 dependant on experience Monday to Friday 0830 – 1700 I am recruiting for a Customer Service Advisor for a very well established employer who are a leader in their industry Key responsibilities: Responsible for responding to customer queries from incoming calls and emails. Completing...

  • Customer Service Advisor

    7 months ago

    London, United Kingdom Page Personnel Full time

    Permanent Customer Service Advisor role working within Financial Services - The role offers hybrid working and progression opportunities **About Our Client**: The client are a Financial Services firm based in London. They offer hybrid working and future progression opportunities. The key responsibilities of Customer Service Advisor are: ✨ Resolving...

  • Customer Service Advisor

    3 weeks ago

    London, United Kingdom The Graduate Project Full time

    Our client is looking for a dedicated Customer Support Advisor to join their dynamic customer service team. The Customer Support Advisor will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. The ideal candidate is passionate about delivering outstanding...

  • Customer Services Advisor

    6 months ago

    London, United Kingdom tower Hamlets Full time

    Back **Customer Services Advisor**: **Can you deliver Excellence?**: **Customer Services Advisors for the Corporate Contact Centre** Tower Hamlets Council is transforming the way services are delivered to make them more consistent, more accessible, and capable of meeting the changing needs of our customers. We are currently recruiting for 3 part-time...

  • Customer Service Advisor

    5 months ago

    London, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Customer Service Advisor** on either a** full time, permanent** **basis**based in **Ealing Gateway,** **London. **In return you will receive a competitive salary of circa **£24,400 per annum.** - Do you have demonstrable experience in customer service?- Do you have experience using IT systems?- Do you have...

  • Customer Service Advisor

    5 months ago

    London, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Waddon Leisure Centre in Croydon. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...

  • Customer Service Advisor

    6 months ago

    London, United Kingdom National Lighting Full time

    **Customer Success Advisor - Full Time Position** At National Lighting we sell everything to do with lighting and electrical. No matter how unique someone’s project, budget or taste, we are there to provide home/ commercial design inspiration with quick delivery and great service. Having taken the industry by storm over 25 years ago, we are now expanding...

  • Customer Service Advisor

    6 months ago

    London, United Kingdom LinkPoint Resources Ltd Full time

    Reference: - MH CSA 485422- Sector: - Account Manager, Brand Manager, Business Development, Consumer Sales, Direct Sales, Events, Field Sales, General & Other, Marketing, Marketing & Business Development, Other, Other, Other, Public Relations (PR), Sales, Sales Administrator, Sales Executive, Sales Manager- Salary: - £30,000 Per Annum- Benefits: - + Pension...

  • Customer Service Advisor

    5 months ago

    London, United Kingdom CCP Full time

    Are you a passionate and conscientious Customer Service Advisor seeking a rewarding new role? Would you like to work with a supportive team delivering the highest standards of patient care on a hybrid basis? CCP are delighted to be supporting one of the UK’s leading eye health care specialists with the appointment of a Customer Service Advisor to join...

  • Customer Service Advisor

    5 months ago

    London, United Kingdom CCP Full time

    Are you a passionate and conscientious Customer Service Advisor seeking a rewarding new role? Would you like to work with a supportive team delivering the highest standards of patient care on a hybrid basis? CCP are delighted to be supporting one of the UK’s leading eye health care specialists with the appointment of a Customer Service Advisor to join...

  • Customer Service Advisor

    5 months ago

    London, United Kingdom Black & White Full time

    209 - London - Permanent - £30,000 - £33,000 Are you looking for a role that will offer progression opportunities and help you to make a real difference in what you do? As one of our client's Customer Service Advisors, you'll not only earn a rewarding income but also embark on a journey of learning and personal growth within an inclusive organisation. A...

  • Customer Service Advisor

    5 months ago

    London, United Kingdom Gordon Yates Full time

    Customer Service. - Problem solving. - Administration. **Customer Service Advisor** We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment. **Who you will be working...