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After Sales Supervisor
1 week ago
Job Description:
Key Responsibilities:
- Supervise the After-Care Services Team.
- Develop strategies to improve the processes and level of service provided by the after-sales service team.
- Drive performance of the after-care sales team to maximise efficiency.
- Develop the skills and training of the team.
- Assist with the planning of all calls for servicing, maintenance, installations, and reactive emergencies.
- Invoicing.
- Dispatching Parts.
- Maintain KPI’s with Customer Satisfaction Surveys and promote good relations with all customers.
- Promote maintenance contracts and all other sales by the company.
- Use of the CLIK (Field Service Software) and Fishbowl (Stock Inventory Software) electronic platforms. Training will be provided.
**Requirements**:
- A plumbing background is desirable or plumbing practical experience.
- Auto-Cad experience.
- Proven customer support experience or experience in a related role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work well under pressure.
- Proficiency in using customer service software and CRM systems.
- Ability to work independently as well as part of a team.
**Benefits**:
- Private Health Insurance for the successful applicant, his/her Partner, and children (up to the age of 25) after a 9-month qualifying period.
- Death in Service Life Insurance after the qualifying period.
- 30 Days Paid Holidays per annum.
- NEST Pension scheme.
Join our team and become part of a dynamic and supportive work environment
Pay: £27,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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