Travel Reservation Agent
2 days ago
We are currently looking for Reservation Agents to assist members with booking, amending and managing Cruise bookings.
Agents will also assist members with any Car Hire reservation queries and will support the Operations Team Manager to obtain resolutions to Member Service Issues in a timely manner.
Agents will need to provide positive information, help, support and guidance to address the member’s needs.
Their overall objective is to ensure excellent service standards, exceed high expectations and QA by their exceptional skills and interactions.
**We offer Remote working once initial on site period completed - (6 Months)**
**About us**
NCO Europe is a leading Financial and Customer Care outsourcing partner. We have trained multi-lingual staff using cutting-edge technologies to ensure our customers receive the best possible outcome.
We offer our clients bespoke outsourcing services tailored to their specific geographical, regulatory, and customer service requirements.
Our Offices are based in the heart of Preston City Centre close to all transport links and once you are trained in your role you will qualify for fully flexible Working between Home/Office/Mix of both.
**What you will be doing**
- Handle every member call competently in a friendly and efficient manner
- Use in-house computer systems to make member reservations
- Use in-house computer systems to assist with reservation queries and member service issues
- You will be responsible for the delivery of customer excellence and being the interaction between the member and the Travel vendor
- Adhere to the company standards and meeting/exceeding KPI’s focusing on 1st call resolution and call handling time
- Provide accurate, valid and complete information to members by using the right methods/tools
- Maintain accurate records of member interactions
- Handle/escalate member complaints and provide appropriate solutions
- Take part in learning and development activities as required to develop personal & product knowledge and enhance skills
- Commitment to continuous development to improve our customers experience and journey
**What we are looking for**
The below skills will be an advantage but full training will be provided to provide you with the skills and knowledge you need to be successful.
- Experience of working in a fast-paced telephone customer services environment
- Excellent written and telephone communication skills
- Enthusiastic, positive & approachable manner
- Ability to use own initiative and work well as part of a team
- Passionate about exceeding members expectations and delivering an outstanding member experience
- Strong desire to learn, take on board feedback and strive to improve
**What we offer**
Here at NCO Europe, we offer many exciting benefits:
- The first 6 months would be office based however then upon review would have the option for flexible working (Fully remote, Office based or Hybrid)
- £18,525 - £21,000 plus monthly bonus opportunity up to £250 per month
- Various Shift patterns.
- Job security - our contracts are permanent
- Exciting additional performance incentives
- Membership to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets, and much more
- 28 days paid holiday per year (including Bank Holidays) with an additional day’s holiday for each completed year of employment
- Superb progression opportunities throughout the company
- Subsidised bus passes
- Volunteer opportunities
- Apprenticeship opportunities
- Training & Development
- Employee Awards
- Employee Assistance Programme
**Next steps**
Good Luck
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties required of employees assigned to this job
**Salary**: £18,525.00-£21,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Employee discount
- Free or subsidised travel
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
COVID-19 considerations:
Our Housekeeping Team are onsite all day cleaning all high touch surfaces Our desks are spaced.
Application question(s):
- Are you able to work on site in Preston (PR1 1AF) for initial 5 week training period?
Work Location: Hybrid remote in Preston, PR11AF
Reference ID: Travel Reservation Agent
-
Guest Service Agent
7 months ago
Preston, United Kingdom Holiday Inn Express Preston South Full time**About us** Holiday Inn Express Preston South is a small business in Preston. Our goal is to Provide the best experience for all of our guests. **Guest Service Agent** **At Holiday Inn Express Preston South, we pride ourselves on providing amazing experiences for our guests and employees! We strive to make it easy for our guests to feel like family by...
-
Reservations & Sales Coordinator
7 months ago
Preston, United Kingdom The Hunters at Walton Park Full time**Reservations & Sales Enquiry Coordinator** The Hunters at Walton Park, Preston is growing and we’re in need of a talented individual to join our team as a Reservations & Sales Coordinator. **Purpose** You will support our Venues in managing the day-to-day administrative function of restaurant bookings and events/functions. **Main areas of...
-
Travel Consultant
6 months ago
Preston, United Kingdom dnata Full timeTravel has never been more popular! So, we’re delighted to be expanding our team of Travel Consultants across our 4 specialist B2B brands, based at our bright modern office in Leyland. dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel...
-
Tours & Travel Consultant
6 months ago
Preston, United Kingdom Clarify Consultancy Ltd Full time**Travel Consultant** Are you passionate about hospitality and hotels? our client is recruiting a dedicated Travel Consultant to join our team. As a Travel Consultant, you will assist clients in planning and booking their travel arrangements, ensuring a smooth and enjoyable experience. **Duties**: - Provide excellent customer service by understanding...
-
Staff Travel Consultant
7 hours ago
Preston, United Kingdom dnata Full timednata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, Travel Republic, and Sunmaster. We are now recruiting internally for a Staff Travel Consultant to support our UK staff travel programme. In this role you will use your extensive travel knowledge and customer service skills to plan and book travel...
-
Site Agent
2 days ago
Preston, United Kingdom M Group Services Full time**Delivering what we **promise** **Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to continue their career within the...
-
Site Agent
7 hours ago
Preston, United Kingdom M Group Services Full time**Delivering what we **promise** **Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to build their career within the Water...
-
Banking Agent
4 days ago
Preston, United Kingdom Capita PLC Full time**Are you interested in a role where you go home every day knowing you have made a difference?** If so, we want to hear from **you**! **Office based inbound Banking Agents required within Financial Services!** We’re looking for empathetic and supportive colleagues to join our existing team within a well-known high street banking client based in Preston...
-
Advanced Ra Agent
6 days ago
Preston, United Kingdom Lancashire & South Cumbria NHS Foundation Trust Full timeLancashire and South Cumbria NHS Foundation Trust provides health and wellbeing services for a population of around 1.4million people. The services provided include community services such as health visiting, podiatry, sexual health and dentistry as well as inpatient and community mental health services. The Trust covers the whole of the county and employs...
-
Cruise/tours Specialist Administrator
4 days ago
Preston, United Kingdom dnata Full timednata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag, Travel Republic, and Sunmaster. We are now recruiting for a Cruise/Tours Specialist Administrator to process amendments and provide a professional aftersales service for cruise and tours products across all our UK brands. Based at our office in Leyland,...
-
Banking Agent
2 days ago
Preston, United Kingdom Capita PLC Full time**Are you interested in a role where you go home every day knowing you have made a difference?** If so, we want to hear from **you**! **Office based inbound Banking Agents required within Financial Services!** We’re looking for empathetic and supportive colleagues to join our existing team within a well-known high street banking client based in Preston...
-
Residential Plot Sales Specialist
3 days ago
Preston, Lancashire, United Kingdom Maitland Selwyn Full timeJob Summary:As a Sales Consultant for New Developments at Maitland Selwyn, you will play a critical role in driving sales growth and ensuring customer satisfaction. You will be responsible for managing sales activities for allocated developments, including lead management, customer appointments, reservations, sales transactions, legal completions, and the...
-
New Homes Sales Specialist
1 day ago
Preston, United Kingdom Maitland Selwyn Full timeKey ResponsibilitiesManage sales activities for allocated developments, including lead management, customer appointments, reservations, sales transactions, legal completions, and the sale of finishing touches.Liaise with solicitors, estate agents, and mortgage advisers to ensure exchange takes place within 42 days and required documentation is...
-
Enforcement Agent
7 months ago
Preston, United Kingdom Dukes Bailiffs Limited Full timeDukes is an award-winning, nationwide Enforcement company, with a Head Office based in the Midlands and employees working up and down the UK and Wales. Our clients are largely local authorities for whom we collect unpaid council tax debt, business rates and more. We are a family run company with roughly 90 employees located across England and Wales. Due to...
-
Experienced Plot Sales Consultant
7 days ago
Preston, Lancashire, United Kingdom Maitland Selwyn Full timeJob DetailsMaitland Selwyn is seeking an experienced plot sales consultant to join our team for a development project in Preston. As a New Homes Sales Executive, you will be responsible for managing sales activities and ensuring targets are met. The ideal candidate will have experience in new homes sales/estate agency or delivering sales services.Main...
-
Sales Consultant
2 days ago
Preston, United Kingdom dnata Full timeGold Medal Travel is an award winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations. We offer scheduled flights with the world’s leading airlines, thousands of worldwide hotels, car hire, camper-vans and many other exciting products around the world. The Gold Medal family includes Pure Luxury, Cruise...
-
Sales and Marketing Representative
2 weeks ago
Preston, Lancashire, United Kingdom Maitland Selwyn Full timeJob Title: Development Sales ConsultantMaitland Selwyn is seeking a talented sales professional to join our team for a development project in Preston. The successful candidate will be responsible for managing sales activities to meet sales targets, working closely with solicitors, estate agents, and mortgage advisers to ensure smooth...
-
New Homes Sales Specialist
2 weeks ago
Preston, Lancashire, United Kingdom Maitland Selwyn Full timeThe role of a New Homes Sales Specialist at Maitland Selwyn involves working with a 5-star developer in Preston to meet sales targets through negotiation and plot selling. The position is full-time, ensuring all aspects of the sale conform to the New Homes Quality Code standards.Key ResponsibilitiesManage sales activities for allocated developments,...
-
New Homes Sales Consultant
2 weeks ago
Preston, Lancashire, United Kingdom Maitland Selwyn Full timeWe are seeking an experienced sales consultant to join Maitland Selwyn in Preston. This is a full-time position responsible for ensuring sales targets are met through negotiation and selling of plots, adhering to the New Homes Quality Code standards.Main ResponsibilitiesManage sales activities for allocated developments, including lead management, customer...
-
Car Rental Agent
7 months ago
Preston, United Kingdom County Car and Van Rental Full time**Title: Rental Sales Advisor** Role Type: Full-time Location: Preston, United Kingdom Are you an enthusiastic and self-driven individual with a passion for sales and customer service? Look no further! We are seeking a Rental Sales Advisor to join our dynamic team at our Preston branch. As a Rental Sales Advisor, you will play a vital role in providing...