Social Listening Lead- Strategy

2 weeks ago

Wales, United Kingdom Four Agency Worldwide Full time

Experience managing people
- Driven to understand what makes people tick -insights behind the information
- High degree of accuracy and attention to detail, together with an analytical mind
- Proven reporting writing and presentation skills
- Logical and creative thinking
- Commercial ambition to win new business and numerical skills to cost projects accurately
- The ability to coherently explain complicated data or analytical processes to people who may not have a good understanding
- A knowledge of the marketing environment, social media and wider culturally-relevant issues
- Skill with data and numbers - experience with datasets, and drawing insight from them
- An understanding of the digital media landscape, emerging trends, software and platforms
- High level of organisation and time management skills with the ability to effectively prioritise tasks and respond to urgent requests

The role involves:

- Running the paid projects social insights team, leading on client comms
- Reporting directly to the Chief strategy officer
- Managing 2 direct reports and working alongside the new business insights team to balance capacity and needs across the wider strategy and insights team of 8
- Quality control of client-facing documents
- Innovation and keeping our AI-powered insights ahead of the pack
- Overseeing complex client projects, using third-party and proprietary analytics tools to generate insight, analysing large, complex and often unstructured datasets to generate actionable insight
- The ability to answer the why - why people do the things they do
- Delivering findings in written qualitative and quantitative insight reports
- Client meetings and presentations
- Driving innovation in analysis methodologies
- Keeping on top of trends in data analysis and social media
- A huge variety of projects and sectors - no two days are the same

**Equality and diversity statement**:
We are proud of our diverse community at Four and are committed to reflecting the diversity of the world in which we live. We strive to improve our diversity and welcome applicants from all backgrounds, especially those from minority and under-represented groups.

We do not discriminate on the grounds of age, disability, sex, sexual orientation, gender reassignment, gender identity, marriage, civil partnership, pregnancy and maternity, race (including colour and ethnic or national origins), religion or belief. To the extent possible, we remove this information from CVs submitted to managers during the assessment process.

**Flexible working policy**:

- Industry-leading flexible working_

Our flexible working policy is one of the most forward-looking in the industry, designed to balance what is best for both staff and our clients. Across all offices and locations we give staff the ability to decide where they work for much of their week.

To ensure we retain the best levels of teamwork and on-the-job learning we ask staff to be ‘on-site’ either in our office, with a client or at an event for at least two days a week. One of those days is spent as a team day in the office for meetings, brainstorms, planning and catch-ups.

**How to apply**:
We thank all applicants for their interest however only those invited for interview will be contacted.

We do not accept CVs from agencies.

**Location**: Cymru, London & Sheffield

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