Hotel Administration Assistant

1 month ago


Rotherham, United Kingdom Leger Shearings Group Ltd Full time

** This is a fixed-term contract to cover maternity leave**

**Job Brief**:
Working within the Hotels Department you will support the ongoing operation of the Leger and Shearings brands. You will provide the day-to-day administrative duties of the Hotel Administration team, ensuring the efficient operation of the booking system, communicate with suppliers and the Contact Centre Department.

**Key Responsibilities and accountabilities**:

- Assist with the set-up of tour packages on Traveller including but not restricted to hotel/train allocations, services, and pricing.
- Allocation control and inventory management.
- Administration Tasks including sending supplier Rooming Lists, Sales Updates, Room Requests, Booking Amendments.
- Update Traveller with Hotel Changes, using approved customer contact methods where required.
- Ensure all hotel elements of the tour are booked, named, and contracted.
- Action tour cancellations and communicate consolidations.
- Input Hotel Questionnaires into Traveller.
- Request menus as and when required from suppliers and challenge where required.
- Ensure Sea Cruise cabins / overnight cabins allocation and bookings are correct.
- Manage Reservations requests to ensure timely resolutions for bookings.
- Ensure pricing in brochures is up-to-date and correct using ProofHQ.
- Book Ad-Hoc rooms for driver positioning.
- Overnight hotel accommodation contracting within agreed budgets and adhering to brand standards
- Production of all accommodation contracts within agreed timescales.
- Pre-payment Invoice authorisation (within provided limits)
- Respond to Customer and Driver feedback to ensure improvements are made.
- Ensure the correct no. of rooms are purchased for Drivers and Battlefield guides.
- Maintain and develop a strong working relationship with suppliers, coach crews and other members of staff.

**Requirements**:

- Able to work in a fast-paced environment.
- Possess strong administrative and organisational skills.
- Great attention to detail.
- Strong written and verbal communication skills.
- Ability to manage multiple ongoing tasks and meet deadlines.
- A general knowledge of Microsoft Excel would be an advantage.
- Good knowledge of Traveller is an advantage

**Experience**:

- To be successful in the role you will need to be comfortable working in a fast-paced environment.
- This position requires demonstrated organisational and administrative skills, strong written and verbal communication skills, and a commitment to work independently as well as part of a team.

**Qualifications**:

- Must have a good level of literacy.
- Proficient with Microsoft Office.
- Good communication skills.
- Highly organised.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: £21,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Rotherham, S60 2XR: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 18/02/2023



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