Administrator (Ftc)
1 week ago
Administrator
Illumina are a Global Biotechnology company, growing at a rapid pace, we are currently looking for an Administrator to join our mission, to improve human health by unlocking the power of the genome. As Administrator, you will be responsible for supporting and coordinating Illumina's EMEA Technical Support Team, from an administrative and organisational stand point
Please note that this is a one year fixed term contract position, to be based onsite out our EMEA Head Office in Cambridge, UK.
By joining Illumina as a Technical Support Administrator, you will be responsible for providing specialised administrative support to relieve and assist Technical Application Scientists, Technical Support Supervisors and Technical Support Managers. This role will be responsible for analysing inbound customer inquiries/complaints for technical support, creating cases within the CRM system, triaging, and assisting with the ownership and management of cases.
- Illumina's employee benefits are industry leading and include, Flexible time off, Private medical insurance, Compassion and care time off, Leisure travel insurance, Pension, Lifestyle allowance, Employee Stock Purchasing Program, Volunteer time off and much much more_
Why You
This position will act as the “go to” person for all administrative requirements for EMEA Technical Support, you will be a team player with some previous experience of working within an office based, administration role. You will be organised with strong attention to detail and have the ability to work within a fast paced office environment.
Responsibilities will include
Dispatch, triage and track cases
- Basic case handling (duplicates, spam etc.)
- Liaise with global TS admin counter parts in AMR, EMEA & APJ
- Maintenance of key team resources
- Scheduling webinars, onboarding, training as required
- General administration tasks as required
- MS Teams notifications admin
- Collaborate with Field Service Coordinators where necessary
- Reporting ad-hoc/localized metrics to the Technical Support Management team
**Requirements**:
- Some previous experience of working in an administrative role within and office based environment
- Proficient is Microsoft Office programs, Outlook, Excel, PowerPoint etc.
- Previous experience working with CRM systems
- Excellent verbal and written communication
- Exceptional time management skills
- Detail oriented
What can you expect
Our team members are bright, energetic, and dedicated—they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program including highly competitive salaries accompanied by a market leading benefits package.
You will be part of the global leader in the Sequencing industry where you will find robust growth opportunities and career development within Illumina.
We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.
INDHP
LI-EMEA
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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