Hotel Receptionist

3 weeks ago

Peterborough, United Kingdom Orton Hall Hotel and Spa Full time

**About us**

Orton Hall Hotel and Spa

To succeed in hospitality you need to be enthusiastic with a sense of fun and a desire to look after our guests as if they are family.

If this statement describes you then we would like to talk and we are looking for new people to join our team.

Orton Hall Hotel is a beautiful country House set in 20 acres of parkland on the outskirts of the wonderful city of Peterborough.

With an award winning restaurant, an on site pub, Spa and leisure club, we are able to offer everything that the discerning travel wants and needs and we do this with style, quality and a sense of fun and pride.

Come and see what we’re talking about. We are looking for;
**Target: To provide a high standard of customer care to consistently meet the standards expect by our guests.**
- To receive all enquiries correctly and to take appropriate action where required
- To greet all guests on arrival with a friendly and efficient welcome, remembering to use eye contact at all times
- To ensure all guests are offered the services on arrival as per the Front Office standard (see talklines)
- To provide information for guests on local places of interest etc
- To be aware of how to procure the services of Doctors, Dentists etc and that you do so at the request of the guest
- To operate the switchboard promptly, politely and efficiently when the business request it
- To receive guests valuables for safe keeping following the company procedures and to provide “written” confirmation of such requests i.e. issue a safety deposit receipt
- To be aware of meetings and events being held in the Hotel on a weekly basis as per the event sheets
- To deal with all guests comments competently and reporting complaints to DM.
- Ensure the correct procedure is carried out for any bookouts
- Think quality at all times, make suggestions for improvement and discuss any quality issues with your quality team representative.Measurement:

- Positive customer comments
- Hotel standards met

**Target: To ensure the accuracy of all bills and adhere to all cash handling and credit procedures**
- To ensure daily reports are correctly printed
- To pre-allocate rooms following specifications from Room Sales, Housekeeping Or GM.
- To check all pay-ins and report any discrepancies immediately
- To adopt the proper procedure when dealing with debit/credit cards, cheques, bankers cards and foreign currency
- To ensure that the correct rates and charges are being quoted
- To make payments of petty cash, on completion of relevant voucher and a receipt
- To ensure that all information is promptly and accurately entered into the computer
- To enter neatly, promptly and accurately all manually completed accounting procedures i.e. paying in slips, final banking sheet, banking envelope, foreign currency details, travellers cheques
- Ensure that all floats are correct on the shift and deal with any discrepancies appropriately
- Ensure that the banking is correct and any overages/shortages are recorded and reported to the F.C or GM.
- To authorise and monitor allowances against the days business

Measures:

- Sales ledger accounts accurate
- Daily banking correct
- Reduction in errors

**Target: To ensure the individual needs of the customers are met and to proactively upsell**
- To ensure that all messages are passed on accurately and immediately to guests and the Hotel team
- To perform handover between shifts and ensure that they are precise and accurate
- To ensure all incoming mail is dealt with promptly and reaches its correct destination, checking again before you
- To co-operate in every way with other business centres to maximise the use of the Hotel Facilities
- To make every effort to increase Room Sales and to obtain the best possible rate, remembering to liase with Room Sales who will have offered the “rate of the day”
- To promote other LTH Hotels where possible
- To action enquiries in line with Room Sales Policy
- To ensure no chance business is turned down when the Hotel has rooms to sellMeasures:

- Customer requests met
- Messages delivered to guests promptly

**Target: To ensure effective Sales activity within Front Office**
- To identify sales opportunities to increase revenue
- To be involved in short term incentive schemes
- To look to sell upgrades at Reception

Measures:

- Increase in yield
- Movement of the average room rate
- Regular incentive in operation
- Increase in upgrades sold
- Achievement of budget

**Target: Provide a healthy, safe, hygienic and secure environment for staff and customers**
- Keeping up-to-date with all relevant legislation
- All legal notices displayed in the workplace

Measures:

- Good working knowledge of Health and Safety legislation
- Training records
- Notice board up to date
- Audit records
- Records ready for inspection
- Course attendance

**From time to time, depending on the needs of the business, your duties may vary.**

**Salary**: £10.69 per hour

**Benefits**:

- Disco

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