Hotel Receptionist/administrator

3 months ago


Peterborough, United Kingdom The Queensgate Hotel and Conference Centre Full time

Overview:
We are seeking a professional and friendly Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. The role also requires some administration work for our group of companies, so good computer knowledge and a keen eye for detail is required. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you,

**Duties**:

- Greet guests upon arrival and provide a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a prompt and courteous manner
- Assist with reservations and manage room availability
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations

**Skills**:

- Excellent phone etiquette and communication skills
- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Proficient in using computer systems for reservations, check-ins, and other front desk tasks along with varied administration duties.

Pay: £9.00-£12.50 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person


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