Night Receptionist

2 weeks ago


Peterborough, United Kingdom AG Hotels Group Full time

AG Hotels Group is seeking a dedicated and customer-oriented night receptionist to join our team at our recently acquired hotel - **The Milestone Hotel, Peterborough**. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.

**Responsibilities**:

- Greet and check-in guests arriving during the night shift
- Assist guests with inquiries, requests, and provide information about the hotel and local area
- Handle guest complaints or issues promptly and professionally
- Manage the check-out process and ensure accurate billing
- Handle cash and credit card transactions accurately
- Maintain the front desk area, ensuring it is clean, organized, and presentable
- Perform night audit and ensure the safety and security of guests and the premises
- Perform administrative tasks, such as updating guest records and making reservations
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
- Handle emergency situations and follow appropriate procedures

**Requirements**:

- Previous experience in a similar role is preferred but not essential
- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to handle multiple tasks and work under pressure
- Attention to detail and problem-solving skills
- Knowledge of PMS and basic computer skills
- Availability to work overnight shifts, including weekends and holidays
- Professional appearance and demeaner

**Job Types**: Full-time, Permanent

**Salary**: £11.44 per hour

Expected hours: 25 - 30 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Hotel: 1 year (required)

Work Location: In person


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