Customer Support
5 months ago
As Support Staff, your main role will be to report to the Store team and to assist our fantastic customers with their enquiries whether current or new. You will have to complete day-to-day cleaning tasks to uphold the store's appearance and ensure that the Health & Safety of our customers is our number one priority.
You will also be expected to implement and develop StoreAway's marketing Schemes, which will include leafleting and meeting local residents and business'
You will be required to work 20 hours per week within the usual business of Monday-Friday 8.30am-5.00pm and Saturdays 9.00am to 3.00pm. You will be expected to work alternate weekends, with your additional hours being during the Monday-Friday opening hours.
Customer details are held on a database so some knowledge of IT skills is required
KEY RESPONSIBILITES
- Provide general sales support (needs analysis, data review, and product demonstrations) serve as the customer advocate and liaison for product management and development.
- Working to maximise and seek out opportunities to increase sales and achieve targets. Ensuring that the sales process, as detailed in the Sales and Marketing brief, is always put in to practise at every enquiry and with every potential customer.
- Maintaining the Store Standard ensuring that the daily, weekly and monthly routines and cleaning rota are adhered to.
- Actively implement the store marketing plan as detailed in the Sales and Marketing brief. Always promote the features and benefits of using Store Away to both business and domestic customers. Build and maintain professional relationships with associated businesses.
- The store team should be fully focused on delivering excellent customer service and exceed the customer’s expectation by ensuring that we put the customer first always.
- To assist in ensuring that the store operates within its set cost budgets. Customer debt must be minimised by strict adherence to the company procedure.
- The store must operate in a safe and secure environment for both our customers and staff. This will be achieved by ensuring that store audits are completed, that all legal requirements are complied with, and that all maintenance issues are dealt with in a timely manner. Any issues should be reported immediately to your Operations Team.
- The store must adhere to, and comply with all company policies, procedures and routines, as detailed in the store operations manual. All records must be maintained and filed as per the office layout plan. All new initiatives must be successfully implemented and maintained.
**Requirements**:
- Full, UK driving license and access to a car
- Prepared to undertake all tasks concerned with running a Store: customers, IT systems, cleaning, remedial repairs, leaflet drops
- Computer and IT literate
- Flexible - must be available to work alternate Saturdays/Sundays and flexible days during the week (no fixed-day contracts)
- Able to efficiently leaflet drop around the local vicinity - business and residential
- Confident with lone working, when necessary
- Although assigned to a Store, must be prepared to travel and work between Stores if required - mileage will be reimbursed at the HMRC approved rate of 45 pence per mile
Inclusion into company incentive scheme on completion of a successful probation.
**Job Type**: Part-time
**Salary**: £14.25 per hour
Expected hours: 20 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: StoreAway Bath
-
Customer Support Professional
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Home Group Limited Full timeUnlock Your Potential in Customer SupportFancy a role where you can make a real difference in the lives of customers? As our Lead Support Worker, you'll be at the heart of supporting individuals with complex housing needs to develop their skills and live more independently.We're looking for someone who shares our passion for delivering exceptional customer...
-
Customer Support Specialist
2 months ago
Cheltenham, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Cheltenham, UK.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when necessary to...
-
Customer Support Advisor
6 months ago
Cheltenham, United Kingdom PKL Group Full time**The Company** PKL, a division of Lowe Rental, is the leading commercial catering equipment and Portable Kitchen supplier to both public and private sector clients across the globe. With over 30 years’ experience, our unique culture is built on people, from motivating and developing our highly talented team, to truly listening to and delivering against...
-
Sales and Customer Support Representative
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom The Body Shop Full timeWelcome to The Body Shop, where we're passionate about pioneering cruelty-free beauty!We're looking for a highly motivated and customer-focused individual to join our team as a Sales and Customer Support Representative.In this role, you'll have the opportunity to learn about our products, their origins, and how they can benefit our customers. You'll also be...
-
Customer Enquiry Support Agent
2 weeks ago
Cheltenham, United Kingdom Vistry Group Full timeVistry Group is a UK-leading provider of affordable mixed-tenure homes. We are currently seeking a Customer Enquiry Support Agent to join our team. As a Customer Enquiry Support Agent, you will utilise your Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response.Key responsibilities...
-
Customer Service Support Specialist
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Vistry Group Full timeAbout the RoleWe are seeking a skilled and experienced Customer Service Support Specialist to join our team within Vistry Group, working across various locations in the region with a head office in Cheltenham.
-
Flooring Sales Consultant
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Meridian Business Support Full timeWe are seeking a highly motivated and charismatic sales professional to work in our design-led tile showroom based in Cheltenham. Our showrooms provide customers with a wealth of ideas on how to use beautiful tiles to create stunning rooms.About the RoleProvide exceptional customer service, building strong relationships with clients and ensuring their...
-
Tile Retail Specialist
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Meridian Business Support Full timeJob Description:We are seeking a highly skilled and experienced Design and Sales Consultant to join our Meridian Business Support team. This is an exciting opportunity for a talented individual to work in a fast-paced and dynamic environment, providing exceptional customer service and sales support to clients.Key Responsibilities:Provide expert design...
-
Retail Sales Specialist
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Meridian Business Support Full timeWe are seeking a friendly and trustworthy sales person to join our team in Cheltenham, working in one of our inspiring tile showrooms. Our company believes that our sales team are passionate about our brand, creating a fantastic shopping experience for our customers.Our showrooms offer a wealth of ideas on how to use our beautiful tiles to create a stunning...
-
Design and Sales Specialist
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Meridian Business Support Full timeJob OverviewWe have an exciting opportunity for a well-presented, friendly and trustworthy sales person to work in one of our inspiring, design-led tile showrooms. Our showrooms offer a wealth of ideas regarding how to use our beautiful tiles to create a truly stunning room.Key Responsibilities* Providing exceptional customer service* Building strong...
-
Customer Ambassador
6 months ago
Cheltenham, United Kingdom Hooray Recruitment Full timeWould you like to work for a company who are set out to drive growth and success into everything they do? Does flexible working interest you? Would you like to work for a company who will invest into your development and progression? Our client located in Gloucestershire, lead the way within the IT industry where they pride themselves on shaping their...
-
Retail Tile Consultant
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Meridian Business Support Full timeCompany DescriptionMeridian Business Support is a leading provider of innovative solutions for businesses. We pride ourselves on delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Retail Tile Consultant, you will play a critical role in driving sales growth and delivering outstanding results for our...
-
Customer Assistant
6 months ago
Cheltenham, United Kingdom M&S Full time**All the details** Service and Safety Assistant Below is the working pattern for this vacancy. This role will require some flexibility with the below hours. Monday 12:00-18:00 Tuesday 08:00-13:30 Wednesday 08:00-14:00 Friday 12:00-18:00 Saturday 10:00-16:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible...
-
Customer Assistant
6 months ago
Cheltenham, United Kingdom M&S Full time**Summary** Service and Safety Assistant **All the details** The work pattern for this vacancy is: Week1 Sun 1000-1800 Tues 1000-1800 Wed 0900-1700 Thurs 1000-1800 Fri 0800-1600 Week 2 Mon 0800-1600 Tues 1000-1800 Wed 0900-1700 Thurs 0900-1700 Sat 0800-1600 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible...
-
Customer Service
6 months ago
Cheltenham, United Kingdom Hunt 4 Employment Full timeAn amazing opportunity has arisen to work through Hunt 4 Employment. We are recruiting on behalf of our well established, prestigious client. While working through Hunt 4 Employment you can expect to receive the following benefits -Are you an administrator looking for your next challenge? are you proficient using Microsoft Excel and Word? if the answer is...
-
Customer Advisor
6 months ago
Cheltenham, United Kingdom Boots Full timeSummary Job Reference: - 225680BR Cheltenham, High Street Fixed Term 12 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...
-
Customer Advisor
6 months ago
Cheltenham, United Kingdom Boots Full timeSummary Job Reference: - 227190BR Cheltenham, Gallagher Retail Park Fixed Term 18.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....
-
Customer Advisor
6 months ago
Cheltenham, United Kingdom Boots Full timeJob Reference: 209025BR Cheltenham, High Street Fixed Term Full-time | Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll...
-
Sales and Design Liaison Officer
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Meridian Business Support Full timeAbout the RoleWe are looking for a talented sales professional to join our team as a Retail Tile Consultant. As a key member of our showroom team, you will be responsible for providing exceptional customer service and building strong relationships with clients. If you have a passion for design and sales, we would love to hear from you!What You'll Do* Work...
-
Customer Assistant
6 months ago
Cheltenham, United Kingdom Lidl Full timeSummary £12.00 - £13.00 per hour | 20 hour contract | am shifts preferred | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...