Customer Ambassador

6 months ago


Cheltenham, United Kingdom Hooray Recruitment Full time

Would you like to work for a company who are set out to drive growth and success into everything they do? Does flexible working interest you? Would you like to work for a company who will invest into your development and progression?

Our client located in Gloucestershire, lead the way within the IT industry where they pride themselves on shaping their business and people to becoming better each and everyday and due to continued growth and progression, they're looking for a Customer Ambassador to join their team, to allow focus on providing exceptional service to customers, suppliers and partners.

On offer is a competitive salary and offer benefits:

- Investment to individual training and development
- Company socials
- Flexible working
- Inclusive and supportive work environment

As the customer ambassador your day to day duties will include:

- Acting as the primary point of contact for customers: providing them with exceptional customer service and support.
- Answering customer queries and dealing with these accordingly: reassure customers on their queries, escalate problems to the relevant teams and help resolve issues.
- Following the customer throughout their customer journey, from order placed to delivery and keeping up to date with customer requests throughout
- Managing customer renewals and keeping dates logged to issue correct quotes.
- Collaborate with internal departments to communicate customer feedback, requests and issues.
- Be able to work independently aswell as a part of a team
- Have exceptional customer service
- Have great communication, written and verbally
- Be able to build trusting relationships
- Be able to lead a customer throughout their journey
- Hooray is acting as an agency on behalf of the client for this position.
- Our purpose as a business is to pioneer ethical recruitment for a better working world.
- Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
- DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL *T&C's APPLY

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Cheltenham, Gloucestershire (preferred)

Ability to Relocate:

- Cheltenham, Gloucestershire: Relocate before starting work (preferred)

Work Location: In person



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