Customer Service Agent
3 days ago
**PURPOSE OF JOB**:
To provide a first class professional customer service to residents and customers of Hackney Housing as a first point of contact through effectively interacting with customers and delivering information in answer to customer enquiries.
The Housing Service operates two contact centres. You will be allocated to either the Neighbourhood Contact Centre which handles calls for Tenancy and Leasehold Services or the Repairs Contact Centre.
**KEY ACCOUNTABILITIES**:
Answer telephone enquiries from customers in a professional manner that effectively addresses the concern raised
Research required information using accessible resource.
Meet with corporate targets for first call resolution and other key metrics
To provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard.
Provide customers with relevant information to resolve their enquiry.
Taking credit/debit payments from customers
**Qualifications and Knowledge Requirements**:
- Experience of dealing with customer enquiries.
- Experience of working in a customer service environment
- Experience of team work within a busy office environment.
Knowledge of principles behind delivering an excellent customer service
**Salary**: From £10.61 per hour
Schedule:
- Monday to Friday
**Experience**:
- customer service (required)
- call centre (required)
Work Location: One location
Reference ID: RQ794962
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