Customer Service Agent

3 days ago


Eastbourne, United Kingdom kane recruitment Full time

**PURPOSE OF JOB**:
To provide a first class professional customer service to residents and customers of Hackney Housing as a first point of contact through effectively interacting with customers and delivering information in answer to customer enquiries.

The Housing Service operates two contact centres. You will be allocated to either the Neighbourhood Contact Centre which handles calls for Tenancy and Leasehold Services or the Repairs Contact Centre.

**KEY ACCOUNTABILITIES**:
Answer telephone enquiries from customers in a professional manner that effectively addresses the concern raised

Research required information using accessible resource.

Meet with corporate targets for first call resolution and other key metrics

To provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard.

Provide customers with relevant information to resolve their enquiry.

Taking credit/debit payments from customers

**Qualifications and Knowledge Requirements**:

- Experience of dealing with customer enquiries.
- Experience of working in a customer service environment
- Experience of team work within a busy office environment.

Knowledge of principles behind delivering an excellent customer service

**Salary**: From £10.61 per hour

Schedule:

- Monday to Friday

**Experience**:

- customer service (required)
- call centre (required)

Work Location: One location

Reference ID: RQ794962



  • Eastbourne, United Kingdom Pertemps Full time

    **Customer Service Agent - Hybrid - Renewals** Office Location - Bexhill **Shift pattern: Monday to Friday! No Weekends!! Rotating shifts between the hours of 8am and 7pm.** **The role: Customer service Agent - Renewals** Upon joining, you’ll become part of a team that supports customers at the point of their insurance renewal and deliver outstanding...

  • Customer Service Agent

    7 months ago


    Eastbourne, United Kingdom Gardners Books Full time

    **Location**: - Eastbourne, United Kingdom **Posted**: - Today at 12:45 PM **Position**: - Full time Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first time round? If so, we have a great opportunity for you. - Achieve and maintain an excellent working relationship with the team. - Adhere to all SLAs...


  • Eastbourne, United Kingdom Pertemps Full time

    **Customer Service Agent - New Business**Office Location: Bexhill**We are looking for self-motivated and driven customer service agent to join our expanding New Business team. You'll be working in an inbound call centre as part of a team supporting customers at the point of their insurance purchase, guiding them through thepayment process, whilst delivering...


  • Eastbourne, United Kingdom Kingsgate Recruitment Ltd Full time

    Immediate start. Must beable to complete 5 weeks training onsite in eastbourne Your role as a Customer Service Agent will be to speak to our clients’ customers and deal with any queries regarding their outstanding account. To understand their circumstances and agree repayment plans that they can afford and maintain. Through skilledand professional...


  • Eastbourne, United Kingdom Smart Recruit Online Full time

    Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you. - Achieve, and maintain an excellent working relationship with the team - Adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers - Liaise with other departments within...


  • Eastbourne, United Kingdom Gardners Books Full time

    **Location: **Eastbourne, United Kingdom **Salary**: Competitive **Posted: **Today at 4:21 PM **Position**: Full time **Job Description**: Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you. - Achieve, and have an excellent working relationship with...


  • Eastbourne, United Kingdom Gardners Books Full time

    **Location**: - Eastbourne, United Kingdom **Salary**: - £18600.00 per annum **Posted**: - Today at 12:55 PM **Position**: - Full time Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you. - Achieve, and maintain an excellent working...

  • Customer Service Agent

    7 months ago


    Eastbourne, United Kingdom Gardners Full time

    Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you. This an office-based role within our Eastbourne facility. The hours are 37.5 hours per week from Monday - Friday. Some bank holiday work will be required too. Full training will be provided. -...

  • Reservations Agent

    7 months ago


    Eastbourne, United Kingdom Wingrove House Limited Full time

    Wingrove House Limited is looking for a Hotel Reservations Agent to join our team. This role will be based at our head office location in Eastbourne, your main responsibility will be to assist prospective guests in making room reservations at the hotel. In addition, you may be needed to carry out office administration tasks. Tasks and Responsibilities -...

  • Trainee Estate Agent

    7 months ago


    Eastbourne, United Kingdom Your Move Estate Agents Full time

    Job Profile: - Your Move Eastbourne are looking for a highly motivated Trainee Estate Agent to join our estate agency branch on a full time, permanent basis.- This branch is part of National Home Move who are a network of 63 Reeds Rains and Your Move franchise branches across England.- Industry experience is ideal for this position, however as full training...

  • Service Desk Agent

    3 months ago


    Eastbourne, East Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Eastbourne, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Customer Service

    7 months ago


    Eastbourne, United Kingdom First Recruitment Services Full time

    **Position: **Customer Account Manager - **Salary**:  £24k to £27k - **Location**: Eastbourne (office based) - **Hours: ** Full time, Monday to Friday, 8am to 5pm Monday to Thursday, 8am to 4pm Friday - **Benefits: Career progression, Pension, Employee Assistance Programme, on-site free parking, early finish Fridays, Christmas shut down, company...

  • Customer Care Advisor

    6 months ago


    Eastbourne, United Kingdom Staffing Edge Full time

    The Customer Care Advisor will play a key role in supporting the Customer Care Manager and the growing Customer Care Team to deliver best in class customer services in Eastbourne. **Principal roles and responsibilities** - Setting up new customer accounts and making welcome calls. - Setting up and managing Direct Debits for customers. - Closing customer...


  • Eastbourne, United Kingdom Hendy Group Full time

    Service Advisor We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealerships in Eastbourne. You do not need automotive experience to be successful in this role - we...


  • Eastbourne, United Kingdom Wilmoths Full time

    As a Customer Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle...


  • Eastbourne, East Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Eastbourne, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product and service information.Resolving customer issues efficiently and escalating when necessary.Processing customer orders and...


  • Eastbourne, United Kingdom Page Personnel Full time

    Office based - Great opportunity **About Our Client**: This is a large-scale, well-established company based in Eastbourne. Known for its innovative solutions and commitment to employee development, this company has a significant presence in the market. Responsibilities for a Customer Service Advisor are: - Provide exceptional customer service to all...


  • Eastbourne, United Kingdom Tenpin Full time

    Customer Service Assistant As a Customer Service Assistant for Tenpin, you will be responsible for ensuring our Customers have a great time when they visit us! Whether you’re pulling a pint at the bar, checking customers in at reception, serving them on the lane or hosting a party we’ll need you to bring your ‘A’ game. What will you do? Whilst...


  • Eastbourne, East Sussex, United Kingdom Ad Warrior Full time

    Job OverviewWe are seeking a Customer Service Director to lead our team at Ad Warrior. As a key member of our organization, you will play a vital role in delivering exceptional service to our customers.Location: EastbourneEstimated Salary: £32,198.40 per annumThe ideal candidate will have a passion for providing outstanding customer experiences and the...


  • Eastbourne, East Sussex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will be responsible for providing exceptional customer service and supporting the store's day-to-day operations in Eastbourne, United Kingdom.Key Responsibilities:Deliver outstanding customer service and ensure customer satisfaction.Assist customers with product selection and provide product...