Customer Service Agent- Hybrid

2 days ago


Eastbourne, United Kingdom Pertemps Full time

**Customer Service Agent
- New Business**Office Location: Bexhill**We are looking for self-motivated and driven customer service agent to join our expanding New Business team. You'll be working in an inbound call centre as part of a team supporting customers at the point of their insurance purchase, guiding them through thepayment process, whilst delivering outstanding service and value. If you are passionate about making a difference to customers, this role will give you the scope to do just that.
We are an insurance provider based in Bexhill who provide home, bike, car and van insurance. We deal with new enquiries, existing policy holders and claims.
We are an insurance provider based in Bexhill who provide home, bike, car and van insurance. We deal with new enquiries, existing policy holders and claims.
**Working with us**: You'll work 37.5 hours a week on a rotating shift pattern between 08:00-19:00 Monday to Friday, 9:00 - 17:00 Saturday, and 09:00-13:00 Sunday. You will have to work ONLY 1 in 4 Weekends.
You'll be based at our vibrant Bexhill office with a mix of in-office and home working. During your induction you'll have the chance to meet your colleagues face-to-face and we’ll provide full training, which will include academy training and shadowing to helpyou succeed in the role.
You'll have scheduled office time as well as days where you can work from home. All you need to work from home is a stable internet connection and a quiet space to work. We'll kit you out with all the tech you need, including new Microsoft Surface 4 laptop,monitor, desk, and chair.
**Joining our New Business team**: Customer service agent within the New Business Team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to makean informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, guiding them through the sale and processing payments, using one of our digitalproducts. Training doesn't stop once you join your team. We have a supportive development programme with a clear structure for growth within your role. You'll develop skills to retain our customers, strengthen your negotiation skills in order to close thesale and become an advocate of self service. There are also lots of opportunities to continue your career with us across the business. Whatever your future holds, we'll work with you on the best options to put you on the right track, full training and supportwill be given.
**As a Customer Service Agent you will be expected to be**:

- a self-motivated individual who takes pride in what you do, uphold our values, and focuses on outcomes.
- comfortable with change, able to adapt quickly and show resilience
- positive and take a patient and empathetic approach when dealing with colleagues
- a clear communicator who can build rapport and bring your personality to work
- adept at navigating software systems while managing a conversation
- someone who's accountable, thorough, and pays attention to detail
- Customer service/sales experience will be beneficial but not essential.

**What we're offering you as a customer service agent**:

- Starting salary of £19,800, with the potential to earn up to £24,000 as you progress
- 33 days holiday (inc. Bank Holiday equivalent)
- Full training will be given
- Brand new Microsoft Surface laptop and accessories
- Structured development and reward scheme
- Annual bonus up to 5% bonus, payments made upon qualification.
- Pension match (1:1) up to 10%
- Life insurance (4 x base salary)
- Well-being programme: Colleague Assistance Programme, Thrive mental health app, access to virtual GP, Nudge money management tool
- On-site, subsidised restaurant
- Charity Volunteer Day: A paid day away from work to support your chosen charity
- Cycle to Work scheme: You can buy a new bike
- Discounts & cashback



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