Customer Service Advisor
3 months ago
**Responsibilities**:
- Analyze customer needs and provide appropriate solutions
- Utilize Salesforce CRM to track and manage customer interactions
- Communicate effectively with customers to ensure satisfaction
- Process customer orders, returns and sending out documents in a timely manner, using tracking service and updating customers and internal systems at all stages.
- Collaborate with internal teams to resolve customer issues promptly.
**Skills**:
**Required Skills**:
- Strong analytical skills to assess customer needs
- Proficiency in Salesforce or similar CRM software and have previous working experience of Word / excel and data input skills.
- Excellent communication skills both verbal and written and beable to communicate on all levels.
This is an excellent opportunity for individuals looking to excel in a customer service to Join a team and be part of a dynamic environment where your skills will be valued and developed.
**Job Types**: Full-time, Part-time
Pay: £11.80-£12.10 per hour
**Benefits**:
- Company events
- Company pension
- Free parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: CA/01/CSA
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