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Customer Service Advisor

3 months ago

Middleton City and Borough of Leeds, United Kingdom Interaction Recruitment Full time
Role: Customer Service Advisor
Job Type: Full time
Location: Leeds, LS10
Salary: £23,500 
Schedule: Monday - Friday 
Reporting to: Customer Support Manager
Customer Service Advisor Role:
Interaction are working alongside a pioneering legal technology provider looking to welcome an experienced Customer Service Advisor to join their growing team. With a track record of phenomenal growth in the UK since 2016, our client has revolutionised the way property transactions are managed by law firms by delivering game-changing digital solutions. With a vision to completely digitise the conveyancing process, their growing portfolio of industry-leading products span digital ID verification to automation tools and more. The successful candidate will be responsible for client base support, helping manage online searches and providing exceptional customer service. The role also involves building strong relationships both with suppliers and clients in the UK, creating an environment where clients feel personally attached to their support team.
Customer Service Advisor Responsibilities:
Support clients through answering, distributing, and maintaining incoming questions related to orders. 
Log clear and accurate support calls and maintain updates on all enquiries.
Maintaining call logs and resolving within service level agreements
Help to resolve client queries by working with Data Provider and Authorities  
Support client’s enquiries to ensure completion of searching and services as per their order.
Maintain advanced knowledge of the products and services.
Customer Service Advisor Requirements:
6 months customer service experience. 
Flexible attitude around learning new software and implementing changes within the process – full in-house training will be provided.   
Problem solving, analytical and diagnostic skills.   
A real passion for customer service.
A desire to be part of an industry leading team that is striving to be the market leaders.
Customer Service Advisor Benefits:
Private health insurance
Monthly team lunch/breakfast
Wellbeing support
Social events
Recognition awards
25 days of annual leave
"Work from anywhere" weeks
Employee referral bonuses
Office snacks
Birthday & anniversary gifts
Sports & fitness
Life insurance
In-house baristas
If you have any questions, please contact Heather (Morley Branch) on heather.maxwell @ irweb. (url removed) (INDLEE