Customer Service Executive
5 months ago
**The Role**: Customer Service Executive
**The Hours**: Monday-Friday 09:00am-17:30pm / 08:30 - 16:30 Rota
**Location**:Hastings
**Salary**:£23,000 - £26,000
**Job role**
- Build and maintain trusting and valued relationships with our customers, colleagues and all operational areas.
- Increase sales opportunities for the client.
- Arrange / co-ordinate, through liaison with the internal distribution network, agreed delivery schedules to provide for the timely supply of requested goods or services to meet demand.
- Provide a positive call answer enquiry service.
- Input orders, providing an accurate order progressing service.
- Set up and maintain electronic and manual customer records.
- Previous experience in a similar role providing excellent customer service.
- Positive attitude and motivation and have good attention to detail.
- A confident and pleasant telephone manner
- Computer literacy skills
- Someone who has handles complaints
- Previous experience working in a team environment.
- GCSE’s (or equivalent) in Maths and English.
**Benefits**
- Competitive salary
- 25 days holiday per year + your birthday off
- The company matches pension contribution up to 10%
- Company bonus scheme
- Refer a friend scheme and a Good Idea Scheme with monetary rewards.
- A supportive team
- Support on financial grants, legal assistance, debt, mortgage and retirement advice, mental health support and personal counselling sessions
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Hastings, East Sussex (required)
Ability to Relocate:
- Hastings, East Sussex: Relocate before starting work (required)
Work Location: In person
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