Insurance Adviser

6 months ago


Cardiff, United Kingdom Vita Full time

**Insurance Adviser - Life Insurance, Critical Illness Cover & Income Protection**

Basic Salary of £25,000 with uncapped commission and a proven OTE of £45,000-£60,000.

**Cores Duties - Summary**:

- Advise clients regarding their Personal Protection needs (e.g. Life Insurance, Critical Illness Cover and Income Protection).
- Source the most appropriate cover and carry out tailored quotations for customers based on their circumstances and requirements.
- Your research will involve liaising with Underwriters regarding factors that could have an impact on policies; hazardous occupations or hobbies, health conditions, medical history etc.
- Produce accurate policy and customer documentation at the point of sale to comply with the companies’ regulatory framework.
- Provide the highest levels of customer service and advice to produce and retain business.
- High level of pipeline management, ensuring your client’s are kept up to date of their ongoing enquiry.
- The role is telephone-based servicing clients across the UK. This is NOT a typical Call Centre role.

It’s important to always have a high regard for compliance within a FCA regulated business and adhering to all legislation and regulatory guidelines, including resolving customer’s dissatisfaction appropriately and log all instances of dissatisfaction reported to you.

**Skills and Experience - Essential**:

- Previous Insurance experience essential.
- Excellent Communication skills, both written and verbal.
- A high level of customer care and prioritising of customer’s needs.
- A ‘can do’ approach in finding a suitable, tailored solution for each client.

**Competencies**:

- Excellent written and verbal communication skills, able to demonstrate an outstanding telephone manner.
- Strong commitment to delivering exceptional customer service.
- A proven track record in working efficiently with attention to detail and adherence to process.
- Demonstrates reliability, transparency, and honesty.
- Excellent time management skills, able to plan your duties within your day.
- Excellent organizational skills and capable of multi-tasking to tight deadlines.#
- Co-operates well with others, adapting to a team ethos, always showing team spirit.
- Demonstrates problem solving attributes when required.

**Working Hours**:

- 37.5 hrs per week on a flexible basis (No weekends)
- Normal business hours are: Monday - Friday, 9:30am-6:00pm.
- One day each week will vary from this, working 11:30am-8:00pm.
- Hybrid working option (working 2 days at home and 3 days in the office) can be made available to those wishing to do it, after probation period.
- This role is office based, working at The Maltings, East Tyndall Street, Cardiff, CF24 5EA

**Pay and Benefits**:

- £25,000 basic salary per annum + bonus (OTE £45,000 - £60,000).
- Uncapped Commissions - the more policies you arrange, the more commission you will earn.
- 28 Days Holiday plus Extra Annual Leave as a Loyalty Day for each year of service (capped at +7).
- Additional Annual Leave day on your Birthday.
- Option to sell/buy additional Annual Leave.
- Free access to a range of benefits under the company’s Health Cash Plan which can be used across a range of areas including: optical, dental, complementary therapies and counselling.
- Free on-site gym with 24 hour access.
- Free on-site parking.
- Free daily shuttle bus transfer from Cardiff Central Station to the office.
- Option to take partial Annual Leave (as opposed to only Half or Full Days).
- State of the art office space, with a fun and lively atmosphere.
- Annual Awards Ceremony to recognise achievements and excellence from our employees.
- Staff Events throughout the year inc. a Social Calendar.
- All-expenses-paid Christmas Party.
- Free hire of Brompton Bikes to use to and from the office.

**About Us**:
Vita provide independent expert advice to the people of the UK, helping to protect the things that matter most in life, such as their family, their home and their income; achieved by arranging Life Insurance, Critical Illness Cover and Income Protection solutions.

Since 2010, we’ve arranged over £1 billion of cover for our customers with the top insurers in the country, including Legal & General, Aviva, Zurich, AEGON, LV=, AIG Life plus many more.

Our customers are at the heart of everything we do and we pride ourselves on being a pleasure to do business with. Why not view our Feefo page to read what our customers are saying about us?

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£60,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Experience**:

- Insurance Adviser: 1 year (preferred)
- Sales: 2 years (preferred)

Work Location: In person


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