Customer Service Senior Training Co-ordinator
3 weeks ago
REQ ID: 116874
JOB TITLE: Customer Service Senior Training Co-Ordinator
SALARY: £41,200 - £54,400
POSTING END DATE: 12/07/2023
LOCATION: Coventry
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.
**WHAT TO EXPECT**
You will form a part of the Global Customer Care Strategy and Operations function and will cover both technical and non-technical training responsibilities. As an important member of a world class team, you'll help create and grow the development capability within a range of disciplinaries.
Your passion for training will see you thrive in this dynamic environment, supported by the security, resources and influence of a global automotive leader. You’ll co-ordinate and gather feedback from the retailers/markets to identify knowledge gaps and training requirements for both technical and non-technical retailer colleagues; while managing stakeholders/suppliers/in-house developers on the design, development and creation of training materials that support learning and development initiatives to support the achievement of JLR’s strategic objectives.
**Key Accountabilities and Responsibilities**
The role will centre around supporting the identification and development of training requirements for both retailers/agency staff, technical teams and the Global Customer Care Strategy and Operations function to deliver the required capabilities to achieve the JLR strategic and operational objectives.
**WHAT YOU WILL NEED**
To excel as the Customer Service Senior Training Co-Ordinator, you will possess the following skills and experience:
**Essential**:
- Broad automotive technical knowledge and understanding.
- Some prior training experience or knowledge of training principles, methodologies and delivery and (e.g. learner journey’s, competencies, learning principles).
- Understanding of a Client/Customer experince.
**SO WHY US?**
Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.
This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.
Jaguar Land Rover is committed to equal opportunity for all.
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