Administration Assistant

3 weeks ago


Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

We are looking for a band 2 clinical assessment service administration assistant to support the smooth running of the service. This is a full time month post to cover maternity and includes working out of hours, weekends and bank holidays until January 2025
Duties include booking patient appointments and ensuring the smooth running of the clinical assessment administration service.
Based at our Bernicia House site
- NEAS HQ.

Booking patient appointments for our clinical assessment service, speaking to patients on the phone. Processing police requests. General admin tasks

Good administration skills, high level of attention to detail, good computer skills, empathy and a good telephone manner are required.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

For a detailed description of the main duties & responsibilities associated with the role please refer to the Job description



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