Customer Service Advisor

4 weeks ago

StokeonTrent, United Kingdom Xpert Recruitment Solutions Ltd Full time

We are looking for Customer Collections Advisors to join our client Advantis Credit, a market leading business in Stoke on Trent. You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and ensure that they are given the help they need to ensure their accounts are kept up to date.

We will offer excellent benefits including a employee’s bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, Permanent roles and Progression.

As a Customer Service Collections agent, you will be acting on behalf of the business to negotiate affordable & sustainable payment plans.

**Salary
- £21,000 increasing to £22,000 after probation with a potential bonus of up to £2,400 per annum plus an earn why you learn bonus of £500.00**

A Monday to Friday rotating shift pattern with one Saturday required per month

Week one: Monday - Friday 8.00an until 4.30pm

Week two: Monday -Friday 10.30am until 7.00pm

**Role & Responsibilities of a Customer Service Advisor**
- Through both outbound calling you will provide professional support. Providing debt guidance to our customers always ensuring you find the best and fair solution for them. Including helping customers to pay off their debts, to resolving complex enquiries.
- Your customer service skills, confidence in being able to problem solve and personal resilience will be essential in maintaining our expectations of exceptional levels of service. Your active listening skills and negotiation techniques will ensure that the right outcome is achieved for both our customer and for our clients every time.
- To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.

**The skills you’ll need as a Customer Service Advisor**
- Demonstrate pride in helping others
- Being assertive and compassionate
- Project a positive and friendly attitude
- Expert listening and effective communication skills
- Self-motivation and seeks to achieve targets
- Proven customer service experience

**The rewards**:

- Earn why you learn £500 bonus paid after the first 3 months
- Gym membership contribution of £20 per month
- Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
- Paid time off to Volunteer at a charity of your choice - up to 2 days per year
- Get discounted bus fayre with First Bus commuter club
- Free onsite parking and a short walk from Stoke station
- Pension scheme, career development and long service awards
- Casual dress, regular social events and free tea and coffee

All successful applicants will undertake employment reference check, credit check and a Disclosure and Barring Service check.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Signing bonus

**Experience**:

- Call Centre: 1 year (preferred)
- Retail: 1 year (preferred)
- Care: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person

Reference ID: Kat

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