Customer Service Advisor
3 days ago
Are you looking for a new career and would like to showcase your outstanding Customer Service skills? If yes, they are looking to recruit a **Customer Service Advisor** to join their well-established team in Stoke on Trent on a **full-time permanent basis.**
**_Please note the below role will be based on-site so you would need to live in Stoke or the surrounding areas and be able to easily commute to this location. _**
**_This is not a remote position._**
**What does the Customer Service Advisor role involve?**
- To provide an effortless customer journey and experience to all our customers through a variety of communication channels
- Utilising an understanding of every customer's situation, spotting potential needs to deliver an excellent customer service
- Deal with a high volume of calls and ensure all telephone calls are answered within our service level agreement,
- Booking engineer visits utilising the Salesforce platform
- Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
- Professional communication both verbal and written to management interdepartmental and end user
- Work closely with our customers to keep them informed and delighted with the customer service they have experienced
- Ensure compliance with all regulations
Working Hours: 39.5 hours standard per week (Mon-Fri) + 1 Saturday every 4 weeks 9am - 12pm.
**Salary**: From £22,000 per annum. Higher salarys can be discussed dependent on experience.
**What will you bring to the Customer Service Advisor role?**
- At least 2 year's previous customer service experience is essential
- Solid recent work history within customer service
- At least 1 year's previous customer service in a call centre is desirable but not essential
- Excellent telephone manner
- Strong communication skills
- Demonstrate the drive to deliver world class service to all customers.
- Highly approachable with good interpersonal
- Motivational to work alone or as part of a team.
- Flexible approach to learning new skills to support business requirements.
- Self-starting with a positive outlook and determination to succeed.
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