Customer Service Advisor

2 days ago


StokeonTrent, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Service Advisor Permanent £22,000 per annum
**Your new company**
Want to be a part of a quirky, innovative company that are leaders in their field? This multinational company is looking for a number of Customer Service Advisors to join their growing team.
**Your new role**
As a Customer Service Advisor, your duties will include, but not limited to:

- Acting as the first point of contact for customers on all UK sites and providing them with a best in class service
- Delivering a front-line service to customers that meets (and exceeds) their expectations, whilst also resolving their enquiries at the first point of contact.
- Communicating effectively and efficiently with customers and colleagues alike to ensure the delivery of business objectives and targets.
- Managing all tasks in a timely and efficient manner.
- Implementing change initiatives and actively promoting a positive culture.
- Maintaining a full working knowledge of all functions within the operation.
- Collaborating with other departments on projects and attend relevant meetings at other locations as required.

**What you'll need to succeed**
- World class customer service skills.
- Exquisite oral and written communication skills.
- Amazing fact finding skills to resolve contacts and provide a first time resolution.
- You can type like the wind

**What you'll get in return**
- Competitive salary including a further 35% uplift on the hourly rate for any unsociable hours you may work.
- Generous performance bonus
- Mixed shifts between the hours of 07:00 and 02:00 (Monday to Sunday).
- Private Healthcare scheme.
- Free on-site parking.
- Enhanced Maternity/Paternity/Adoption pay.
- Ride to Work Scheme.
- Virgin Tribe - access to exclusive Virgin offers and experiences.
- Life Assurance (x3 salary).
- Contributory Pension Plan.

A number of roles are available for this position including full time, part time and night shift roles.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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