Patient Pathway Administrator
1 month ago
Medical Secretary / Patient Pathway Administrator in the ENT department based at the John Radcliffe Hospital.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be a point of contact for the consultant and clinical teams. The post holder will be expected to ensure all clinical correspondence is typed and processed accurately and within specified timescales, they will need to demonstrate a flexible approach to the role. The post holder will also need a good understanding of medical terminology and possess good typing skills. In undertaking this role you will be expected to adhere to our Trust Values which are in more detail below.
Work as a member of the ENT department secretarial and administrative team to provide a robust daily secretarial assistance to clinical, managerial and admin staff within the department, contributing to smooth, efficient, and effective general running of the office.
Provide administration cover during periods of annual/sick leave where appropriate.
Liaise effectively with both internal and external administration and clinical staff, as well as with patients and their relatives.
Act upon queries from referrers, patients, and other relevant parties in liaison with admin and clinical staff.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
- Accurately transcribe from specified digital software, outpatient clinical correspondence to be of a high standard within specified timescales.
- Be able to use your judgement and initiative to prioritise requests within defined guidelines.
- Ability to deal with sensitive information with respect and in a confidential manner.
- Confidently liaise with other departments, GP’s, external Trusts and patients to ensure smoothness and timely transition for the patient on their journey through the hospital.
- Undertake specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
- Ensure that the patient RTT data is accurate at all times.
- Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique requirements such as specialist services.
- Provide cover and work with colleagues and as a Team during times of annual leave and sickness.
- Promote an open and friendly working environment.
- Adhere to the Trust Values, Policies and Procedures relevant to your post.
- Allocate and book the designated appointments on EPR in accordance with Trust Policy, liaising with staff, colleagues, and patients if necessary and ensure clinics are fully booked to maximum capacity.
- Ensure all relevant patient information is cascaded to the appropriate clinicians/carers and specialties being mindful of Information Governance policy.
- Work with the ENT team to implement a paperless environment and scanning relevant documentation.
- Ensure clinics are blocked in a timely manner to reflect Clinicians leave.
- Provide PTL updates when requested.
- Any other reasonable duties according to the departmental processes and needs, at the request of the Service Support Manager, Service Manager and/or OSM.
- Show strong organisational and problem-solving skills.
- Demonstrate high levels of customer care.
- Provide a robust administration function that underpins the delivery of a high-quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Always maintain patient confidentiality
- To contribute to on-going and future service development projects and supporting continuous improvement of the service we provide
- Act in a manner aligned with Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
- Use the Trust IT systems (including EPR, Transcription systems) to register patients and make appropriate appointments.
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